SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:22:57 | VAS-1792304576-A8DB17598389 | AGGREGATOR | TXN_COMPLETION | 752.85ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 07:22:57 | VAS-1792304576-A8DB17598389 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 07:22:53 | VAS-1792304571-A5AFA508EA22 | AGGREGATOR | TXN_COMPLETION | 1183.89ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 07:22:42 | VAS-1792304561-38F7D64481D5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:22:34 | VAS-1792304551-DAAA75215D7B | TELCO | TXN_COMPLETION | 2285.05ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:22:34 | VAS-1792304551-DAAA75215D7B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:22:13 | VAS-1792304532-E11FEECA3EDA | TELCO | TXN_COMPLETION | 1315.62ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:22:04 | VAS-1792304522-E087D56E6327 | AGGREGATOR | TXN_COMPLETION | 1904.11ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 07:22:04 | VAS-1792304522-E087D56E6327 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 07:22:00 | VAS-1792304517-BE1CE48AC5D8 | TELCO | TXN_COMPLETION | 1962.92ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:22:00 | VAS-1792304517-BE1CE48AC5D8 | AGGREGATOR | TXN_COMPLETION | 958.74ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:21:53 | VAS-1792304512-36E1CD9F3535 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 07:21:48 | VAS-1792304507-651E9F9DD5E8 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 07:21:38 | VAS-1792304497-11241663A9B1 | TELCO | TXN_COMPLETION | 682.35ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 07:21:38 | VAS-1792304497-11241663A9B1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 07:21:33 | VAS-1792304492-56DC2AF362EC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 07:21:19 | VAS-1792304478-7DEAC241A617 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 07:21:13 | VAS-1792304473-DD411BF473BC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:21:06 | VAS-1792304463-158300BEAB40 | TELCO | TXN_COMPLETION | 2101.02ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:21:06 | VAS-1792304463-158300BEAB40 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |