SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:50:06 | VAS-1792295406-0CB16233E42A | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:50:02 | VAS-1792295401-E01F88427136 | AGGREGATOR | TXN_COMPLETION | 594.82ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 04:49:52 | VAS-1792295391-71039C053739 | AGGREGATOR | TXN_COMPLETION | 410.99ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 04:49:38 | VAS-1792295376-204CBAC701F8 | TELCO | TXN_COMPLETION | 1062.01ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 04:49:38 | VAS-1792295376-204CBAC701F8 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 04:49:29 | VAS-1792295366-88072B6F3F5D | AGGREGATOR | TXN_COMPLETION | 2184.85ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 04:49:29 | VAS-1792295366-88072B6F3F5D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 04:49:09 | VAS-1792295347-E9D0247847B7 | AGGREGATOR | TXN_COMPLETION | 1722.31ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:49:09 | VAS-1792295347-E9D0247847B7 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:49:04 | VAS-1792295342-592527110114 | TELCO | TXN_COMPLETION | 1624.10ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 04:49:04 | VAS-1792295342-592527110114 | AGGREGATOR | TXN_COMPLETION | 903.66ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 04:49:04 | VAS-1792295342-592527110114 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 04:48:55 | VAS-1792295332-00E41FFFC95B | TELCO | TXN_COMPLETION | 2355.37ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 04:48:55 | VAS-1792295332-00E41FFFC95B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 04:48:48 | VAS-1792295327-7F2F2B3D8075 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:48:45 | VAS-1792295322-D71DFA218343 | AGGREGATOR | TXN_COMPLETION | 2176.23ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 04:48:45 | VAS-1792295322-D71DFA218343 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 04:48:38 | VAS-1792295317-D126C64A9AE5 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 04:48:20 | VAS-1792295298-4C162810E6F3 | TELCO | TXN_COMPLETION | 1990.83ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 04:48:20 | VAS-1792295298-4C162810E6F3 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |