SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:21:09 | VAS-1792293666-D8990DA626FC | AGGREGATOR | TXN_COMPLETION | 2229.73ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 04:21:09 | VAS-1792293666-D8990DA626FC | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 04:21:06 | VAS-1792293662-8D7663DAD70C | TELCO | TXN_COMPLETION | 2207.51ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 04:21:06 | VAS-1792293662-8D7663DAD70C | AGGREGATOR | TXN_COMPLETION | 2149.23ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 04:20:59 | VAS-1792293657-4A98E443FCEA | TELCO | TXN_COMPLETION | 1648.65ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:20:59 | VAS-1792293657-4A98E443FCEA | AGGREGATOR | TXN_COMPLETION | 827.23ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:20:33 | VAS-1792293632-006AAD7ED19D | TELCO | TXN_COMPLETION | 1145.95ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 04:20:28 | VAS-1792293627-670BD9D17D64 | TELCO | TXN_COMPLETION | 894.67ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 04:20:04 | VAS-1792293603-C65C7EF4721E | AGGREGATOR | TXN_COMPLETION | 531.97ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 04:20:04 | VAS-1792293603-C65C7EF4721E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 04:19:59 | VAS-1792293598-192DA95577FA | TELCO | TXN_COMPLETION | 1247.97ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 04:19:54 | VAS-1792293593-7411D3EF180E | TELCO | TXN_COMPLETION | 832.44ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 04:19:54 | VAS-1792293593-7411D3EF180E | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 04:19:29 | VAS-1792293568-D3D3433D9FE4 | TELCO | TXN_COMPLETION | 746.77ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:19:29 | VAS-1792293568-D3D3433D9FE4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:19:24 | VAS-1792293563-90ABC1D14E7C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:19:14 | VAS-1792293553-8E17873123BF | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 04:19:09 | VAS-1792293548-5E60458F38C2 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 04:19:03 | VAS-1792293538-A7FDB7FDAAD3 | TELCO | TXN_COMPLETION | 2528.37ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:19:03 | VAS-1792293538-A7FDB7FDAAD3 | AGGREGATOR | TXN_COMPLETION | 2487.81ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |