SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:07:13 | VAS-1792292831-07FC76A9BDA7 | TELCO | TXN_COMPLETION | 1843.17ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 04:07:07 | VAS-1792292826-006F6830C5F3 | AGGREGATOR | TXN_COMPLETION | 405.31ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 04:06:58 | VAS-1792292816-A7078C2F552D | TELCO | TXN_COMPLETION | 1524.60ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:06:48 | VAS-1792292806-305E7B9B3419 | TELCO | TXN_COMPLETION | 1120.23ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 04:06:48 | VAS-1792292806-305E7B9B3419 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 04:06:39 | VAS-1792292796-E340A52F23E4 | TELCO | TXN_COMPLETION | 839.42ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 04:06:39 | VAS-1792292796-E340A52F23E4 | AGGREGATOR | TXN_COMPLETION | 1575.59ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 04:06:39 | VAS-1792292796-E340A52F23E4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 04:06:32 | VAS-1792292791-4D677FBD9039 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 04:06:27 | VAS-1792292786-C88ECDF193A3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 04:06:23 | VAS-1792292782-8AE9DABD32C0 | TELCO | TXN_COMPLETION | 757.84ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:06:23 | VAS-1792292782-8AE9DABD32C0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:06:15 | VAS-1792292772-933E20EABC86 | TELCO | TXN_COMPLETION | 2045.14ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 04:06:15 | VAS-1792292772-933E20EABC86 | AGGREGATOR | TXN_COMPLETION | 1242.05ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 04:06:15 | VAS-1792292772-933E20EABC86 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 04:06:07 | VAS-1792292767-F6E14377D7ED | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 04:06:04 | VAS-1792292762-077AC4D383E6 | AGGREGATOR | TXN_COMPLETION | 1987.38ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 04:06:00 | VAS-1792292757-CB7C4FFA1772 | TELCO | TXN_COMPLETION | 2445.16ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:06:00 | VAS-1792292757-CB7C4FFA1772 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:05:50 | VAS-1792292747-1FE8AFF05D29 | AGGREGATOR | TXN_COMPLETION | 1860.03ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |