SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:15:39 | VAS-1792286137-9F12079606EA | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 02:15:30 | VAS-1792286129-B7AEA5FFE86F | TELCO | TXN_COMPLETION | 740.19ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 02:15:30 | VAS-1792286129-B7AEA5FFE86F | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 02:15:29 | VAS-1792286129-FB921CE79AA3 | AGGREGATOR | TXN_COMPLETION | 1966.62ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:15:29 | VAS-1792286129-FB921CE79AA3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:15:14 | VAS-1792286113-C0684C765FB2 | AGGREGATOR | TXN_COMPLETION | 400.35ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:15:13 | VAS-1792286113-C0684C765FB2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:15:04 | VAS-1792286103-946859523158 | AGGREGATOR | TXN_COMPLETION | 508.93ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 02:15:04 | VAS-1792286103-946859523158 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 02:15:01 | VAS-1792286098-FE3B5157E706 | TELCO | TXN_COMPLETION | 2184.61ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 02:15:00 | VAS-1792286098-FE3B5157E706 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 02:14:54 | VAS-1792286093-E02B7AB02719 | TELCO | TXN_COMPLETION | 770.83ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 02:14:20 | VAS-1792286059-D219FF2404B2 | TELCO | TXN_COMPLETION | 1184.94ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:14:14 | VAS-1792286054-3DE520B485EB | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 02:14:12 | VAS-1792286049-825B962E1ABE | TELCO | TXN_COMPLETION | 2155.76ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:14:12 | VAS-1792286049-825B962E1ABE | AGGREGATOR | TXN_COMPLETION | 775.64ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:14:12 | VAS-1792286049-825B962E1ABE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:14:05 | VAS-1792286044-4781B04223B8 | AGGREGATOR | TXN_COMPLETION | 415.00ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:14:05 | VAS-1792286044-4781B04223B8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:13:56 | VAS-1792286034-4B19FDD53E6D | TELCO | TXN_COMPLETION | 1506.24ms | 500.00ms | Opay | Telcos Direct | MTN |