SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:46:58 | VAS-1792331215-A79CDC7F43B2 | TELCO | TXN_COMPLETION | 2445.38ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 14:46:58 | VAS-1792331215-A79CDC7F43B2 | AGGREGATOR | TXN_COMPLETION | 1345.87ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 14:46:41 | VAS-1792331200-2A2FCEFE663E | AGGREGATOR | TXN_COMPLETION | 1197.16ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 14:46:19 | VAS-1792331178-4EA151CB436C | AGGREGATOR | TXN_COMPLETION | 1119.55ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 14:46:19 | VAS-1792331178-4EA151CB436C | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 14:46:04 | VAS-1792331163-29E7C1AC297C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 14:45:58 | VAS-1792331155-42D91EAF7BCA | AGGREGATOR | TXN_COMPLETION | 2446.08ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 14:45:48 | VAS-1792331148-AFD03990D707 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 14:45:35 | VAS-1792331133-83855B08D83B | AGGREGATOR | TXN_COMPLETION | 1643.43ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 14:45:27 | VAS-1792331126-5A3965EC7695 | TELCO | TXN_COMPLETION | 825.91ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 14:45:21 | VAS-1792331118-8BC78507BCCD | TELCO | TXN_COMPLETION | 2105.36ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 14:45:21 | VAS-1792331118-8BC78507BCCD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 14:45:12 | VAS-1792331111-B89FBF7934E1 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 14:44:58 | VAS-1792331096-48EC875E50CE | TELCO | TXN_COMPLETION | 1507.91ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 14:44:58 | VAS-1792331096-48EC875E50CE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 14:44:12 | VAS-1792331052-9B97E7B79525 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:43:50 | VAS-1792331029-D65F1A4FBA8C | AGGREGATOR | TXN_COMPLETION | 400.44ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 14:43:42 | VAS-1792331022-DA2AB306EC69 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 14:43:35 | VAS-1792331015-26C9B2721966 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 14:43:28 | VAS-1792331008-EE8FF0BA7908 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Airtel |