SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:08:29 | VAS-1792278506-3BA8432F6B0A | TELCO | TXN_COMPLETION | 2500.59ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:08:29 | VAS-1792278506-3BA8432F6B0A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:08:22 | VAS-1792278501-644F272D89EB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:08:15 | VAS-1792278491-565D90EBD188 | TELCO | TXN_COMPLETION | 1522.66ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 00:08:15 | VAS-1792278491-565D90EBD188 | AGGREGATOR | TXN_COMPLETION | 2190.63ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 00:08:15 | VAS-1792278491-565D90EBD188 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 00:08:07 | VAS-1792278487-719C0E6D3C6D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:08:02 | VAS-1792230784-986F02C79F0E | TELCO | TXN_COMPLETION | 47697859.76ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 00:08:02 | VAS-1792230784-986F02C79F0E | MERCHANT | TXN_COMPLETION | 47702.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 00:07:58 | VAS-1792278477-62103A710AFB | AGGREGATOR | TXN_COMPLETION | 461.49ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 00:07:56 | VAS-1792278472-78EDB6A0AB44 | TELCO | TXN_COMPLETION | 2043.46ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 00:07:56 | VAS-1792278472-78EDB6A0AB44 | AGGREGATOR | TXN_COMPLETION | 1936.85ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 00:07:48 | VAS-1792278467-286F179EFBE6 | AGGREGATOR | TXN_COMPLETION | 1099.61ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 00:07:33 | VAS-1792278452-F6AA287ACA69 | AGGREGATOR | TXN_COMPLETION | 1001.53ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:07:19 | VAS-1792278437-12C05B444F00 | AGGREGATOR | TXN_COMPLETION | 885.41ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:07:15 | VAS-1792278432-A521E439D7B5 | AGGREGATOR | TXN_COMPLETION | 2214.99ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 00:07:15 | VAS-1792278432-A521E439D7B5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 00:07:09 | VAS-1792278428-8D503D431663 | TELCO | TXN_COMPLETION | 1466.47ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 00:06:58 | VAS-1792278418-831D8F58B0DC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:06:48 | VAS-1792278408-877E08A918EF | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |