SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:05:15 | VAS-1792267514-18C5D4651ECE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 21:04:50 | VAS-1792267489-15B513C2D0BF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 21:04:47 | VAS-1792267485-F61D517D0B55 | AGGREGATOR | TXN_COMPLETION | 2108.67ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 21:04:47 | VAS-1792267485-F61D517D0B55 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 21:04:42 | VAS-1792267480-55B05740AEF9 | AGGREGATOR | TXN_COMPLETION | 1969.78ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:04:42 | VAS-1792267480-55B05740AEF9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:04:37 | VAS-1792267475-BB0CA1913766 | TELCO | TXN_COMPLETION | 1644.33ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 21:04:30 | VAS-1792267470-0CE48D6E8BD3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 21:04:20 | VAS-1792267460-0ECC8ED5E2D1 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 21:04:18 | VAS-1792267455-D13B7D3A68DE | AGGREGATOR | TXN_COMPLETION | 2255.03ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 21:04:11 | VAS-1792267450-F36B8B6FCDB1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 21:03:57 | VAS-1792267435-5682A1B82C3B | AGGREGATOR | TXN_COMPLETION | 1289.83ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 21:03:57 | VAS-1792267435-5682A1B82C3B | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 21:03:53 | VAS-1792267431-18BC50F643F0 | AGGREGATOR | TXN_COMPLETION | 1723.52ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 21:03:53 | VAS-1792267431-18BC50F643F0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 21:03:46 | VAS-1792267426-B17799568E12 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 21:03:31 | VAS-1792267411-0F0E293D5E41 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 21:03:27 | VAS-1792267406-9C2B173327A1 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 21:03:25 | VAS-1791834428-BBFC75CD4B34 | AGGREGATOR | TXN_COMPLETION | 689.77ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 21:03:25 | VAS-1791834428-BBFC75CD4B34 | MERCHANT | TXN_COMPLETION | 433010.00s | 5.00s | Palmpay | Telcos Direct | Glo |