SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:31:39 | VAS-1792326696-918E7725A240 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 13:31:22 | VAS-1792326681-B0A1460A9E67 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 13:31:09 | VAS-1792326666-DEEDC16E8F10 | TELCO | TXN_COMPLETION | 2422.19ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 13:30:52 | VAS-1792326652-2820E7A61B52 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 13:30:47 | VAS-1792326644-D6FBA1D009DE | AGGREGATOR | TXN_COMPLETION | 2501.24ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 13:30:47 | VAS-1792326644-D6FBA1D009DE | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 13:30:30 | VAS-1792326629-C4208D2261D6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 13:30:23 | VAS-1792326622-34C4E02A7526 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 13:30:15 | VAS-1792326615-263F3C3E3425 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 13:30:02 | VAS-1792326600-5F2DC91A499C | TELCO | TXN_COMPLETION | 1574.97ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 13:29:54 | VAS-1792326592-8FD9372266F4 | AGGREGATOR | TXN_COMPLETION | 1347.15ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:29:54 | VAS-1792326592-8FD9372266F4 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:29:39 | VAS-1792326577-809BA1E1749D | TELCO | TXN_COMPLETION | 1540.32ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 13:29:17 | VAS-1792326555-078E10BB9A96 | TELCO | TXN_COMPLETION | 2039.49ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 13:29:17 | VAS-1792326555-078E10BB9A96 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 13:29:11 | VAS-1792326548-F22EFCBB7965 | TELCO | TXN_COMPLETION | 2017.21ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 13:29:11 | VAS-1792326548-F22EFCBB7965 | AGGREGATOR | TXN_COMPLETION | 1050.34ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 13:29:11 | VAS-1792326548-F22EFCBB7965 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 13:28:46 | VAS-1791983274-30CB5688B6B6 | AGGREGATOR | TXN_COMPLETION | 1222.62ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 13:28:46 | VAS-1791983274-30CB5688B6B6 | MERCHANT | TXN_COMPLETION | 343263.00s | 5.00s | Opay | NexBridge | MTN |