SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:15:23 | VAS-1792253711-5DBE99F54148 | AGGREGATOR | TXN_COMPLETION | 2533.50ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 17:15:23 | VAS-1792253711-5DBE99F54148 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 17:15:03 | VAS-1792253702-F38756A728D4 | TELCO | TXN_COMPLETION | 850.48ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 17:14:49 | VAS-1792253687-76ADF5E1AD77 | TELCO | TXN_COMPLETION | 2181.05ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:14:49 | VAS-1792253687-76ADF5E1AD77 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:14:43 | VAS-1792253682-86F855E5C3A2 | AGGREGATOR | TXN_COMPLETION | 1089.10ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 17:14:43 | VAS-1792253682-86F855E5C3A2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 17:14:37 | VAS-1792253677-F8799BBE6B01 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 17:14:28 | VAS-1792253667-C78542DFEF67 | AGGREGATOR | TXN_COMPLETION | 411.39ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 17:14:24 | VAS-1792253664-E84C1B1CB897 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:14:18 | VAS-1792253657-CC5881CE6031 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 17:14:13 | VAS-1792253652-600599EA8A37 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 17:14:08 | VAS-1792253647-51CF91443F74 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:13:55 | VAS-1792253633-F7C63873E3F8 | AGGREGATOR | TXN_COMPLETION | 1716.70ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:13:55 | VAS-1792253633-F7C63873E3F8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:13:47 | VAS-1792253623-7B7875A155C6 | TELCO | TXN_COMPLETION | 2256.77ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 17:13:47 | VAS-1792253623-7B7875A155C6 | AGGREGATOR | TXN_COMPLETION | 2051.64ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 17:13:47 | VAS-1792253623-7B7875A155C6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 17:13:38 | VAS-1792253618-DEC750FE74F6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 17:13:31 | VAS-1792253608-C522529B780C | TELCO | TXN_COMPLETION | 2221.62ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |