SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:34:43 | VAS-1792247683-34878CE3D768 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:34:38 | VAS-1792247678-01DEB1B26E87 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 15:34:33 | VAS-1792247673-CCCA24CFDD46 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 15:33:59 | VAS-1792247638-03DAD77A3C9A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 15:33:54 | VAS-1792247634-94A5B0D9EFE1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 15:33:49 | VAS-1792247629-844C39C73A80 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 15:33:34 | VAS-1792247614-0955DE7A8FAB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 15:33:15 | VAS-1792247594-C9114544382A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 15:33:02 | VAS-1792247580-9BD8D8A95815 | AGGREGATOR | TXN_COMPLETION | 2039.16ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 15:33:02 | VAS-1792247580-9BD8D8A95815 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 15:32:57 | VAS-1792247575-0B46EA0E561E | TELCO | TXN_COMPLETION | 808.46ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 15:32:57 | VAS-1792247575-0B46EA0E561E | AGGREGATOR | TXN_COMPLETION | 1260.80ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 15:32:52 | VAS-1792247570-75D81925A4E9 | TELCO | TXN_COMPLETION | 1753.24ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 15:32:52 | VAS-1792247570-75D81925A4E9 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 15:32:43 | VAS-1792247560-DC75CA7B86E4 | TELCO | TXN_COMPLETION | 2277.72ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 15:32:43 | VAS-1792247560-DC75CA7B86E4 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 15:32:37 | VAS-1792247555-4A77D434E04E | AGGREGATOR | TXN_COMPLETION | 1932.14ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 15:32:37 | VAS-1792247555-4A77D434E04E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 15:31:51 | VAS-1792247511-1CBED072EFB3 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 15:31:46 | VAS-1792247506-1917DBDC475B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | MTN |