SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:08:00 | VAS-1792246076-013D95587029 | AGGREGATOR | TXN_COMPLETION | 2377.60ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 15:08:00 | VAS-1792246076-013D95587029 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 15:07:54 | VAS-1792246071-0D9EF1013775 | AGGREGATOR | TXN_COMPLETION | 1938.72ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 15:07:48 | VAS-1792246066-9CF98F926D4C | AGGREGATOR | TXN_COMPLETION | 1569.47ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 15:07:38 | VAS-1792246057-2D778B74D3D7 | AGGREGATOR | TXN_COMPLETION | 1360.44ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 15:07:38 | VAS-1792246057-2D778B74D3D7 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 15:07:34 | VAS-1792246052-019C24AD9229 | TELCO | TXN_COMPLETION | 1758.45ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 15:07:34 | VAS-1792246052-019C24AD9229 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 15:07:27 | VAS-1792246047-AA1AF5A20047 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 15:07:25 | VAS-1792246042-53E151881AB7 | AGGREGATOR | TXN_COMPLETION | 2465.69ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:07:25 | VAS-1792246042-53E151881AB7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:07:19 | VAS-1792246037-48939CF3F8E8 | AGGREGATOR | TXN_COMPLETION | 1806.81ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 15:07:19 | VAS-1792246037-48939CF3F8E8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 15:06:58 | VAS-1792246017-F3EFEEE887A5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 15:06:45 | VAS-1792246003-8CECEEAE0724 | AGGREGATOR | TXN_COMPLETION | 2123.57ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 15:06:45 | VAS-1792246003-8CECEEAE0724 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 15:06:30 | VAS-1792245988-CF254BAEEE5E | AGGREGATOR | TXN_COMPLETION | 2275.24ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:06:30 | VAS-1792245988-CF254BAEEE5E | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:06:26 | VAS-1792245983-4E776AC0DB7B | TELCO | TXN_COMPLETION | 2497.90ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 15:06:26 | VAS-1792245983-4E776AC0DB7B | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Primus VAS | MTN |