SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:38:31 | VAS-1792244308-C3542C6FAA6D | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 14:38:24 | VAS-1792244303-DC0AD2182735 | TELCO | TXN_COMPLETION | 730.08ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 14:38:24 | VAS-1792244303-DC0AD2182735 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 14:38:10 | VAS-1792244288-B63B62398D37 | AGGREGATOR | TXN_COMPLETION | 1863.70ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:38:10 | VAS-1792244288-B63B62398D37 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:37:56 | VAS-1792244273-CB062B744DEC | TELCO | TXN_COMPLETION | 1705.56ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:37:56 | VAS-1792244273-CB062B744DEC | AGGREGATOR | TXN_COMPLETION | 674.40ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:37:46 | VAS-1792244264-A30422D8BBE0 | AGGREGATOR | TXN_COMPLETION | 2082.33ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 14:37:34 | VAS-1792244254-D2B5CB04E9B3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 14:37:20 | VAS-1792244239-0672B07F2FB4 | TELCO | TXN_COMPLETION | 773.13ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 14:37:20 | VAS-1792244239-0672B07F2FB4 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 14:36:55 | VAS-1792244214-AA0A58CD1D30 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 14:36:42 | VAS-1792244200-B7823AE9E15D | TELCO | TXN_COMPLETION | 1518.11ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:36:42 | VAS-1792244200-B7823AE9E15D | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:36:31 | VAS-1792244190-421041EF8FBD | TELCO | TXN_COMPLETION | 1293.17ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 14:36:21 | VAS-1792244180-B4BCE70442FB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 14:36:16 | VAS-1792244175-46CAEBBC555F | AGGREGATOR | TXN_COMPLETION | 986.00ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 14:36:16 | VAS-1792244175-46CAEBBC555F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 14:36:08 | VAS-1792244165-7E3CFDE2CAC1 | AGGREGATOR | TXN_COMPLETION | 2019.10ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:36:08 | VAS-1792244165-7E3CFDE2CAC1 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |