SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:25:39 | VAS-1792243537-3803D5F51135 | TELCO | TXN_COMPLETION | 1823.40ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 14:25:28 | VAS-1792243527-D789FE21AC5E | AGGREGATOR | TXN_COMPLETION | 420.62ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 14:25:27 | VAS-1792243527-D789FE21AC5E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 14:25:22 | VAS-1792243522-ED136410F24A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 14:25:12 | VAS-1792243512-EEC38AE9A570 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:25:03 | VAS-1792243502-6756234D89A8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 14:24:53 | VAS-1792243492-611DD60D3EA8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 14:24:43 | VAS-1790526298-9EA7FB341970 | AGGREGATOR | TXN_COMPLETION | 404.06ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 14:24:43 | VAS-1790526298-9EA7FB341970 | MERCHANT | TXN_COMPLETION | 1717190.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 14:24:33 | VAS-1792243473-ACF4C6DE9D63 | AGGREGATOR | TXN_COMPLETION | 401.84ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 14:24:33 | VAS-1792243473-ACF4C6DE9D63 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 14:24:25 | VAS-1792243464-214200F9EB34 | AGGREGATOR | TXN_COMPLETION | 2215.47ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:24:25 | VAS-1792243464-214200F9EB34 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:24:10 | VAS-1792243448-C38BD17D814A | TELCO | TXN_COMPLETION | 1376.23ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 14:24:10 | VAS-1792243448-C38BD17D814A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 14:24:06 | VAS-1792243443-0877BA3DC3F1 | AGGREGATOR | TXN_COMPLETION | 2494.55ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 14:24:06 | VAS-1792243443-0877BA3DC3F1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 14:23:59 | VAS-1792243438-D9D52DD09164 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 14:23:57 | VAS-1792243433-EA2A6EAB805E | TELCO | TXN_COMPLETION | 1777.83ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 14:23:57 | VAS-1792243433-EA2A6EAB805E | AGGREGATOR | TXN_COMPLETION | 2137.89ms | 400.00ms | Union Bank | NexBridge | Airtel |