SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:18:23 | VAS-1792239502-D9AEBFADA496 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:18:19 | VAS-1792239498-51D5A9867C87 | AGGREGATOR | TXN_COMPLETION | 1479.72ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 13:18:19 | VAS-1792239498-51D5A9867C87 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 13:18:05 | VAS-1792239483-7B4187B08BAF | AGGREGATOR | TXN_COMPLETION | 1542.65ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 13:18:05 | VAS-1792239483-7B4187B08BAF | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 13:17:58 | VAS-1792239478-06C9FAF1BF8D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 13:17:54 | VAS-1792239473-CDA02EF6FEC8 | AGGREGATOR | TXN_COMPLETION | 1089.94ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 13:17:54 | VAS-1792239473-CDA02EF6FEC8 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 13:17:52 | VAS-1792239468-3E4FD023F1C8 | TELCO | TXN_COMPLETION | 1855.71ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 13:17:52 | VAS-1792239468-3E4FD023F1C8 | AGGREGATOR | TXN_COMPLETION | 1717.18ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 13:17:52 | VAS-1792239468-3E4FD023F1C8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 13:17:46 | VAS-1792239463-F69684A8F106 | TELCO | TXN_COMPLETION | 2496.52ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 13:17:40 | VAS-1792239458-CEDA62DF1220 | AGGREGATOR | TXN_COMPLETION | 2014.76ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 13:17:34 | VAS-1792239453-288BB1E8719C | AGGREGATOR | TXN_COMPLETION | 740.91ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:17:34 | VAS-1792239453-288BB1E8719C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:17:29 | VAS-1792239448-9B791C40A141 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:17:21 | VAS-1792239439-200395093F9F | TELCO | TXN_COMPLETION | 2194.54ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:17:21 | VAS-1792239439-200395093F9F | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:17:11 | VAS-1792239429-545DACC81EC7 | TELCO | TXN_COMPLETION | 837.03ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 13:17:11 | VAS-1792239429-545DACC81EC7 | AGGREGATOR | TXN_COMPLETION | 915.34ms | 400.00ms | Union Bank | NexBridge | Glo |