SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:17:11 | VAS-1792239429-545DACC81EC7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 13:16:36 | VAS-1792239394-581C121AF16E | TELCO | TXN_COMPLETION | 1120.25ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:16:36 | VAS-1792239394-581C121AF16E | AGGREGATOR | TXN_COMPLETION | 967.02ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:16:36 | VAS-1792239394-581C121AF16E | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:16:25 | VAS-1792239384-31336438CE9E | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 13:16:22 | VAS-1792239379-C3B2DB090FCC | AGGREGATOR | TXN_COMPLETION | 2197.08ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:16:22 | VAS-1792239379-C3B2DB090FCC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:16:13 | VAS-1792239369-BBDFB014EBE7 | TELCO | TXN_COMPLETION | 2038.31ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 13:16:13 | VAS-1792239369-BBDFB014EBE7 | AGGREGATOR | TXN_COMPLETION | 1536.70ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 13:16:13 | VAS-1792239369-BBDFB014EBE7 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 13:15:51 | VAS-1792239350-6507E2EEBAE9 | TELCO | TXN_COMPLETION | 1340.14ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 13:15:46 | VAS-1792239345-924839DA5B3C | AGGREGATOR | TXN_COMPLETION | 414.13ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 13:15:41 | VAS-1792239340-D4EB7F524A97 | TELCO | TXN_COMPLETION | 756.31ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 13:15:41 | VAS-1792239340-D4EB7F524A97 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 13:15:37 | VAS-1792239335-999B93F9850B | TELCO | TXN_COMPLETION | 1730.93ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 13:15:32 | VAS-1792239330-5E1B21D52E2C | TELCO | TXN_COMPLETION | 1653.57ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 13:15:32 | VAS-1792239330-5E1B21D52E2C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 13:15:26 | VAS-1792239325-F139E405AFA0 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 13:15:20 | VAS-1792239320-F9045D2C0A0B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 13:15:20 | VAS-1792239311-CE5BC4AC0AF7 | TELCO | TXN_COMPLETION | 1398.36ms | 500.00ms | Opay | Telcos Direct | 9Mobile |