SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:33:03 | VAS-1792236780-64739FA9706F | AGGREGATOR | TXN_COMPLETION | 2094.28ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 12:33:03 | VAS-1792236780-64739FA9706F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 12:32:56 | VAS-1792236775-26CEDFB095D8 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 12:32:42 | VAS-1792236761-FE1C9A2F726E | AGGREGATOR | TXN_COMPLETION | 1475.47ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 12:32:42 | VAS-1792236761-FE1C9A2F726E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 12:32:37 | VAS-1792236756-05E4778190C6 | AGGREGATOR | TXN_COMPLETION | 1277.23ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 12:32:37 | VAS-1792236756-05E4778190C6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 12:32:26 | VAS-1792236746-5A4C2E83E2EE | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 12:32:21 | VAS-1792236741-C73952D2CC3F | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 12:32:19 | VAS-1792236736-0796181BF7E2 | TELCO | TXN_COMPLETION | 2136.87ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 12:32:19 | VAS-1792236736-0796181BF7E2 | AGGREGATOR | TXN_COMPLETION | 1266.43ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 12:32:19 | VAS-1792236736-0796181BF7E2 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 12:32:08 | VAS-1792236726-C27D1CDD29EB | AGGREGATOR | TXN_COMPLETION | 1083.90ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 12:31:57 | VAS-1792236716-041E6B9FDB8B | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:31:52 | VAS-1790268025-6860A9483487 | AGGREGATOR | TXN_COMPLETION | 1469.22ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 12:31:52 | VAS-1790268025-6860A9483487 | MERCHANT | TXN_COMPLETION | 1968711.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 12:31:47 | VAS-1792236707-C760A9DBC944 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:31:39 | VAS-1792236697-1BDC5C1C9536 | AGGREGATOR | TXN_COMPLETION | 2221.30ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 12:31:39 | VAS-1792236697-1BDC5C1C9536 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 12:31:32 | VAS-1792236692-F028DF9BD3D8 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Kuda MFB | NexBridge | MTN |