SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:23:47 | VAS-1792236225-B6EFF2F49389 | AGGREGATOR | TXN_COMPLETION | 1495.11ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 12:23:47 | VAS-1792236225-B6EFF2F49389 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 12:23:42 | VAS-1792236220-97C0E7DF54BD | TELCO | TXN_COMPLETION | 1097.95ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 12:23:42 | VAS-1792236220-97C0E7DF54BD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 12:23:33 | VAS-1792236210-39CB7B9EFC3D | AGGREGATOR | TXN_COMPLETION | 2029.28ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 12:23:33 | VAS-1792236210-39CB7B9EFC3D | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 12:23:26 | VAS-1792236205-9B3F720BD7C2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 12:23:05 | VAS-1792236181-A0DC110C92CE | TELCO | TXN_COMPLETION | 1820.25ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 12:23:05 | VAS-1792236181-A0DC110C92CE | AGGREGATOR | TXN_COMPLETION | 2280.94ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 12:23:05 | VAS-1792236181-A0DC110C92CE | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 12:22:58 | VAS-1792236176-0EF40B505FBD | TELCO | TXN_COMPLETION | 693.39ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:22:58 | VAS-1792236176-0EF40B505FBD | AGGREGATOR | TXN_COMPLETION | 1068.92ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:22:53 | VAS-1792236171-75E48C0002FF | TELCO | TXN_COMPLETION | 1991.32ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 12:22:38 | VAS-1792236156-2A3BA34A50F1 | AGGREGATOR | TXN_COMPLETION | 1032.72ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 12:22:32 | VAS-1792236151-A260FEA423BE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 12:22:24 | VAS-1792236142-F304F1BE042E | TELCO | TXN_COMPLETION | 1788.80ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 12:22:24 | VAS-1792236142-F304F1BE042E | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 12:22:18 | VAS-1792236137-800AD47D5AD8 | TELCO | TXN_COMPLETION | 1468.45ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 12:22:18 | VAS-1792236137-800AD47D5AD8 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 12:22:07 | VAS-1792236127-CAF0A327042F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |