SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:13:28 | VAS-1792235606-CC391443CD81 | TELCO | TXN_COMPLETION | 1479.28ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 12:13:28 | VAS-1792235606-CC391443CD81 | AGGREGATOR | TXN_COMPLETION | 954.55ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 12:13:28 | VAS-1792235606-CC391443CD81 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 12:13:16 | VAS-1792235596-58F82D85213E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 12:12:58 | VAS-1792235576-38D9AC41DD19 | AGGREGATOR | TXN_COMPLETION | 1579.28ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 12:12:54 | VAS-1792235571-7F3F2CE0004B | AGGREGATOR | TXN_COMPLETION | 2254.45ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 12:12:54 | VAS-1792235571-7F3F2CE0004B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 12:12:47 | VAS-1792235566-16D78E0D87BC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 12:12:44 | VAS-1792235562-0D47481434C9 | AGGREGATOR | TXN_COMPLETION | 2510.15ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 12:12:44 | VAS-1792235562-0D47481434C9 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 12:12:33 | VAS-1792235552-F4A8A1D60512 | TELCO | TXN_COMPLETION | 898.65ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 12:12:33 | VAS-1792235552-F4A8A1D60512 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 12:12:27 | VAS-1792235547-04B8C49DFE6A | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 12:12:00 | VAS-1792235517-FF52C27CCD3B | TELCO | TXN_COMPLETION | 1511.03ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 12:12:00 | VAS-1792235517-FF52C27CCD3B | AGGREGATOR | TXN_COMPLETION | 756.68ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 12:12:00 | VAS-1792235517-FF52C27CCD3B | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 12:11:53 | VAS-1792235512-5BAB1E230771 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 12:11:38 | VAS-1792235498-C8F73C827D85 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:11:24 | VAS-1792235483-ECC872623A8E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 12:11:14 | VAS-1792235474-EAAC00D2F81E | AGGREGATOR | TXN_COMPLETION | 1144.96ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |