SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 16:03:45 | VAS-1792335823-455550A5CCC9 | TELCO | TXN_COMPLETION | 781.65ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:03:45 | VAS-1792335823-455550A5CCC9 | AGGREGATOR | TXN_COMPLETION | 1127.07ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:03:21 | VAS-1792335800-76DE007FC504 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 16:03:07 | VAS-1792335786-3CEA11F986AC | AGGREGATOR | TXN_COMPLETION | 769.94ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 16:03:07 | VAS-1792335786-3CEA11F986AC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 16:02:59 | VAS-1792335778-D98C69E42ADE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 16:02:51 | VAS-1792335771-0591DD0AAB27 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 16:02:44 | VAS-1792335763-17B680438AD2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 16:02:30 | VAS-1792335749-4A9C2D0D5F53 | TELCO | TXN_COMPLETION | 1225.29ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:02:30 | VAS-1792335749-4A9C2D0D5F53 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:02:16 | VAS-1792335734-885A75D31C56 | TELCO | TXN_COMPLETION | 1484.87ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 16:02:16 | VAS-1792335734-885A75D31C56 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 16:02:08 | VAS-1792335726-55AE2783A002 | AGGREGATOR | TXN_COMPLETION | 1651.54ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 16:02:08 | VAS-1792335726-55AE2783A002 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 16:02:00 | VAS-1792335719-AC5AEF557D59 | AGGREGATOR | TXN_COMPLETION | 867.46ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 16:01:52 | VAS-1792335712-B17E75ABF0F1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 16:01:46 | VAS-1792335704-DD321CE4645F | AGGREGATOR | TXN_COMPLETION | 1567.43ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:01:46 | VAS-1792335704-DD321CE4645F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:01:23 | VAS-1792335682-DFF62D2FFF3E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 16:01:09 | VAS-1792335667-4BD499E7F9AD | AGGREGATOR | TXN_COMPLETION | 1074.26ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |