SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3865 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 148 | QUEUED | CLOSED |
| SLB-20261014-3864 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261014-3863 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 154 | QUEUED | CLOSED |
| SLB-20261014-3862 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 138 | QUEUED | CLOSED |
| SLB-20261014-3861 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261014-3860 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 147 | QUEUED | CLOSED |
| SLB-20261014-3859 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 146 | QUEUED | CLOSED |
| SLB-20261014-3858 | Oct 14 | Glo | Success Rate | 95.0% | 94.4% | 129 | QUEUED | CLOSED |
| SLB-20261014-3857 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 156 | QUEUED | CLOSED |
| SLB-20261014-3856 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 140 | QUEUED | CLOSED |
| SLB-20261014-3855 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 157 | QUEUED | CLOSED |
| SLB-20261014-3854 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 145 | QUEUED | CLOSED |
| SLB-20261014-3853 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 137 | QUEUED | CLOSED |
| SLB-20261014-3852 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 150 | QUEUED | CLOSED |
| SLB-20261014-3851 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 150 | QUEUED | CLOSED |
| SLB-20261014-3850 | Oct 14 | Glo | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261014-3849 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 163 | QUEUED | CLOSED |
| SLB-20261014-3848 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 142 | QUEUED | CLOSED |
| SLB-20261014-3847 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 160 | QUEUED | CLOSED |
| SLB-20261014-3846 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:00:40 | VAS-1792278039-C3083EDD72DE | AGGREGATOR | TXN_COMPLETION | 757.37ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:00:40 | VAS-1792278039-C3083EDD72DE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:00:15 | VAS-1792278015-70E142BBCB67 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 00:00:13 | VAS-1792278010-D5B8A9E1E745 | AGGREGATOR | TXN_COMPLETION | 2655.11ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 00:00:13 | VAS-1792278010-D5B8A9E1E745 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 00:00:09 | VAS-1792278007-CC3C31A39F45 | TELCO | TXN_COMPLETION | 560.21ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 00:00:09 | VAS-1792278007-CC3C31A39F45 | AGGREGATOR | TXN_COMPLETION | 2277.52ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 00:00:09 | VAS-1792278007-CC3C31A39F45 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 00:00:02 | VAS-1792278000-C60B8DA4F4DA | TELCO | TXN_COMPLETION | 1491.22ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 00:00:02 | VAS-1792278000-C60B8DA4F4DA | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 23:59:57 | VAS-1792277995-9D607E59736E | AGGREGATOR | TXN_COMPLETION | 2384.02ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:59:57 | VAS-1792277995-9D607E59736E | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:59:52 | VAS-1792277990-88AB01A35947 | TELCO | TXN_COMPLETION | 1493.30ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 23:59:52 | VAS-1792277990-88AB01A35947 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 23:59:49 | VAS-1792277985-C21A3AAABD2C | TELCO | TXN_COMPLETION | 2161.44ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 23:59:49 | VAS-1792277985-C21A3AAABD2C | AGGREGATOR | TXN_COMPLETION | 1719.20ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 23:59:49 | VAS-1792277985-C21A3AAABD2C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 23:59:41 | VAS-1792277980-4F7C6E1E16C5 | AGGREGATOR | TXN_COMPLETION | 402.42ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:59:37 | VAS-1792277975-83CF398D5FA7 | AGGREGATOR | TXN_COMPLETION | 1895.89ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:59:33 | VAS-1792277970-9A5A085B67F7 | TELCO | TXN_COMPLETION | 1589.10ms | 500.00ms | Kuda MFB | NexBridge | Airtel |