SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3865 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 148 | QUEUED | CLOSED |
| SLB-20261014-3864 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261014-3863 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 154 | QUEUED | CLOSED |
| SLB-20261014-3862 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 138 | QUEUED | CLOSED |
| SLB-20261014-3861 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261014-3860 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 147 | QUEUED | CLOSED |
| SLB-20261014-3859 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 146 | QUEUED | CLOSED |
| SLB-20261014-3858 | Oct 14 | Glo | Success Rate | 95.0% | 94.4% | 129 | QUEUED | CLOSED |
| SLB-20261014-3857 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 156 | QUEUED | CLOSED |
| SLB-20261014-3856 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 140 | QUEUED | CLOSED |
| SLB-20261014-3855 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 157 | QUEUED | CLOSED |
| SLB-20261014-3854 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 145 | QUEUED | CLOSED |
| SLB-20261014-3853 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 137 | QUEUED | CLOSED |
| SLB-20261014-3852 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 150 | QUEUED | CLOSED |
| SLB-20261014-3851 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 150 | QUEUED | CLOSED |
| SLB-20261014-3850 | Oct 14 | Glo | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261014-3849 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 163 | QUEUED | CLOSED |
| SLB-20261014-3848 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 142 | QUEUED | CLOSED |
| SLB-20261014-3847 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 160 | QUEUED | CLOSED |
| SLB-20261014-3846 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:50:13 | VAS-1792259412-38D1618D9E50 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 18:50:07 | VAS-1792259407-DB6A42590F99 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 18:49:59 | VAS-1792259397-E4CA37B7DCA1 | AGGREGATOR | TXN_COMPLETION | 2057.24ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 18:49:43 | VAS-1792259382-1CED237F0CF4 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:49:38 | VAS-1792259377-1CCB25A6BFB8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 18:49:18 | VAS-1792259358-AFEF699B138F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 18:49:16 | VAS-1792259353-434565B258E8 | TELCO | TXN_COMPLETION | 1070.10ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:49:16 | VAS-1792259353-434565B258E8 | AGGREGATOR | TXN_COMPLETION | 2464.29ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:49:16 | VAS-1792259353-434565B258E8 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:49:09 | VAS-1792259348-5153102E7F34 | AGGREGATOR | TXN_COMPLETION | 408.88ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 18:48:50 | VAS-1791204669-C70192057D1A | AGGREGATOR | TXN_COMPLETION | 450.38ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 18:48:50 | VAS-1791204669-C70192057D1A | MERCHANT | TXN_COMPLETION | 1054675.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 18:48:46 | VAS-1792259323-6353B6A7F996 | TELCO | TXN_COMPLETION | 1956.91ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 18:48:30 | VAS-1792259309-A4A9F13B81AF | TELCO | TXN_COMPLETION | 677.81ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 18:48:19 | VAS-1792259299-3325480C2349 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:48:07 | VAS-1792259284-0791AF7135ED | TELCO | TXN_COMPLETION | 2416.03ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 18:48:07 | VAS-1792259284-0791AF7135ED | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 18:47:45 | VAS-1792259264-8C074F7DCE7F | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:47:36 | VAS-1792259255-7DDF1AF2C4D0 | TELCO | TXN_COMPLETION | 1526.45ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 18:47:36 | VAS-1792259255-7DDF1AF2C4D0 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |