SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3865 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 148 | QUEUED | CLOSED |
| SLB-20261014-3864 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261014-3863 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 154 | QUEUED | CLOSED |
| SLB-20261014-3862 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 138 | QUEUED | CLOSED |
| SLB-20261014-3861 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261014-3860 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 147 | QUEUED | CLOSED |
| SLB-20261014-3859 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 146 | QUEUED | CLOSED |
| SLB-20261014-3858 | Oct 14 | Glo | Success Rate | 95.0% | 94.4% | 129 | QUEUED | CLOSED |
| SLB-20261014-3857 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 156 | QUEUED | CLOSED |
| SLB-20261014-3856 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 140 | QUEUED | CLOSED |
| SLB-20261014-3855 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 157 | QUEUED | CLOSED |
| SLB-20261014-3854 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 145 | QUEUED | CLOSED |
| SLB-20261014-3853 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 137 | QUEUED | CLOSED |
| SLB-20261014-3852 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 150 | QUEUED | CLOSED |
| SLB-20261014-3851 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 150 | QUEUED | CLOSED |
| SLB-20261014-3850 | Oct 14 | Glo | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261014-3849 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 163 | QUEUED | CLOSED |
| SLB-20261014-3848 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 142 | QUEUED | CLOSED |
| SLB-20261014-3847 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 160 | QUEUED | CLOSED |
| SLB-20261014-3846 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:48:21 | VAS-1792241300-B29DDEAAC2C2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 13:48:11 | VAS-1792241291-A6425A0BFD4D | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 13:47:49 | VAS-1792241266-F635A3BAED56 | TELCO | TXN_COMPLETION | 2451.85ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 13:47:49 | VAS-1792241266-F635A3BAED56 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 13:47:41 | VAS-1792241261-076E5B39CAAC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:47:03 | VAS-1792241222-2D4FAC150DD1 | AGGREGATOR | TXN_COMPLETION | 1014.18ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:47:03 | VAS-1792241222-2D4FAC150DD1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:46:55 | VAS-1792241212-70C7301C4711 | TELCO | TXN_COMPLETION | 1548.25ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:46:55 | VAS-1792241212-70C7301C4711 | AGGREGATOR | TXN_COMPLETION | 1823.68ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:46:55 | VAS-1792241212-70C7301C4711 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:46:48 | VAS-1792241207-C1ABDCF83A27 | TELCO | TXN_COMPLETION | 721.75ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 13:46:48 | VAS-1792241207-C1ABDCF83A27 | AGGREGATOR | TXN_COMPLETION | 406.95ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 13:46:23 | VAS-1792241182-B59E742B9E62 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 13:46:14 | VAS-1792241173-602BFB2D8954 | AGGREGATOR | TXN_COMPLETION | 1352.01ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 13:46:14 | VAS-1792241173-602BFB2D8954 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 13:46:04 | VAS-1792241163-252D2D83AAB7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:45:58 | VAS-1792241158-B4C39F6CC695 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 13:45:44 | VAS-1792241143-109992DE0AE4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 13:45:36 | VAS-1792241133-4623F11C41FF | TELCO | TXN_COMPLETION | 2357.14ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 13:45:36 | VAS-1792241133-4623F11C41FF | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Telcos Direct | MTN |