SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3845 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 137 | QUEUED | CLOSED |
| SLB-20261014-3844 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 151 | QUEUED | CLOSED |
| SLB-20261014-3843 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 151 | QUEUED | CLOSED |
| SLB-20261014-3842 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 139 | QUEUED | CLOSED |
| SLB-20261014-3841 | Oct 14 | Airtel | Success Rate | 95.0% | 93.1% | 162 | QUEUED | CLOSED |
| SLB-20261014-3840 | Oct 14 | MTN | Success Rate | 95.0% | 93.8% | 144 | QUEUED | CLOSED |
| SLB-20261014-3839 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.2% | 166 | QUEUED | CLOSED |
| SLB-20261014-3838 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 148 | QUEUED | CLOSED |
| SLB-20261014-3837 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.1% | 137 | QUEUED | CLOSED |
| SLB-20261014-3836 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.1% | 161 | QUEUED | CLOSED |
| SLB-20261014-3835 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.1% | 159 | QUEUED | CLOSED |
| SLB-20261014-3834 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 140 | QUEUED | CLOSED |
| SLB-20261014-3833 | Oct 14 | Airtel | Success Rate | 95.0% | 93.1% | 164 | QUEUED | CLOSED |
| SLB-20261014-3832 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 148 | QUEUED | CLOSED |
| SLB-20261014-3831 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 163 | QUEUED | CLOSED |
| SLB-20261014-3830 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 148 | QUEUED | CLOSED |
| SLB-20261014-3829 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 140 | QUEUED | CLOSED |
| SLB-20261014-3828 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.1% | 164 | QUEUED | CLOSED |
| SLB-20261014-3827 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.1% | 161 | QUEUED | CLOSED |
| SLB-20261014-3826 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 138 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:15:50 | VAS-1792264547-3176BF179056 | TELCO | TXN_COMPLETION | 799.03ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:15:50 | VAS-1792264547-3176BF179056 | AGGREGATOR | TXN_COMPLETION | 2273.59ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:15:50 | VAS-1792264547-3176BF179056 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:15:39 | VAS-1792264537-D1816A69F6B1 | TELCO | TXN_COMPLETION | 1646.24ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:15:28 | VAS-1792264527-4123DF1DEFA1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:15:22 | VAS-1792264522-236528D248DD | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:15:14 | VAS-1792264513-02AD39C6FB33 | AGGREGATOR | TXN_COMPLETION | 994.13ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:15:14 | VAS-1792264513-02AD39C6FB33 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:15:06 | VAS-1792264503-999EDA8BC2CE | AGGREGATOR | TXN_COMPLETION | 2253.52ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 20:15:06 | VAS-1792264503-999EDA8BC2CE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 20:14:56 | VAS-1792264493-F1B7462DB155 | AGGREGATOR | TXN_COMPLETION | 2418.76ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 20:14:56 | VAS-1792264493-F1B7462DB155 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 20:14:49 | VAS-1792264488-CBB20B2CA58D | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:14:16 | VAS-1792264454-C94116D8B6FF | AGGREGATOR | TXN_COMPLETION | 2181.25ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 20:14:16 | VAS-1792264454-C94116D8B6FF | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 20:14:11 | VAS-1792264449-3932FD047EEB | TELCO | TXN_COMPLETION | 1629.56ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 20:13:51 | VAS-1792264429-EC081BFF49DD | AGGREGATOR | TXN_COMPLETION | 2178.43ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 20:13:51 | VAS-1792264429-EC081BFF49DD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 20:13:40 | VAS-1792264419-AE32A46A1C10 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:13:35 | VAS-1792264414-6F09222A3844 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |