SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3845 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 137 | QUEUED | CLOSED |
| SLB-20261014-3844 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 151 | QUEUED | CLOSED |
| SLB-20261014-3843 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 151 | QUEUED | CLOSED |
| SLB-20261014-3842 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 139 | QUEUED | CLOSED |
| SLB-20261014-3841 | Oct 14 | Airtel | Success Rate | 95.0% | 93.1% | 162 | QUEUED | CLOSED |
| SLB-20261014-3840 | Oct 14 | MTN | Success Rate | 95.0% | 93.8% | 144 | QUEUED | CLOSED |
| SLB-20261014-3839 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.2% | 166 | QUEUED | CLOSED |
| SLB-20261014-3838 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 148 | QUEUED | CLOSED |
| SLB-20261014-3837 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.1% | 137 | QUEUED | CLOSED |
| SLB-20261014-3836 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.1% | 161 | QUEUED | CLOSED |
| SLB-20261014-3835 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.1% | 159 | QUEUED | CLOSED |
| SLB-20261014-3834 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 140 | QUEUED | CLOSED |
| SLB-20261014-3833 | Oct 14 | Airtel | Success Rate | 95.0% | 93.1% | 164 | QUEUED | CLOSED |
| SLB-20261014-3832 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 148 | QUEUED | CLOSED |
| SLB-20261014-3831 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 163 | QUEUED | CLOSED |
| SLB-20261014-3830 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 148 | QUEUED | CLOSED |
| SLB-20261014-3829 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 140 | QUEUED | CLOSED |
| SLB-20261014-3828 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.1% | 164 | QUEUED | CLOSED |
| SLB-20261014-3827 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.1% | 161 | QUEUED | CLOSED |
| SLB-20261014-3826 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 138 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:02:50 | VAS-1792260168-ED008E48DA75 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 19:02:26 | VAS-1792260144-BBD3AD008E07 | TELCO | TXN_COMPLETION | 2471.08ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 19:02:26 | VAS-1792260144-BBD3AD008E07 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 19:02:17 | VAS-1792260134-4A59E33E53F0 | AGGREGATOR | TXN_COMPLETION | 2377.23ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:02:17 | VAS-1792260134-4A59E33E53F0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:02:10 | VAS-1792260129-22F796EF812E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 19:01:55 | VAS-1792260114-2A90CA3E84BD | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 19:01:30 | VAS-1792260090-418749C0E6A6 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 19:01:17 | VAS-1792260075-EA1C25FB498E | TELCO | TXN_COMPLETION | 2130.84ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 19:01:17 | VAS-1792260075-EA1C25FB498E | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 19:00:56 | VAS-1792260055-C2C6B84EABE2 | TELCO | TXN_COMPLETION | 921.18ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 19:00:56 | VAS-1792260055-C2C6B84EABE2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 19:00:51 | VAS-1792260050-106812DA8A9B | AGGREGATOR | TXN_COMPLETION | 407.88ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 19:00:33 | VAS-1792260031-01C5C2483F55 | AGGREGATOR | TXN_COMPLETION | 1674.99ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 19:00:33 | VAS-1792260031-01C5C2483F55 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 19:00:08 | VAS-1792260007-0EAF4B866D80 | TELCO | TXN_COMPLETION | 611.81ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 19:00:08 | VAS-1792260007-0EAF4B866D80 | AGGREGATOR | TXN_COMPLETION | 857.27ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 19:00:06 | VAS-1792260002-C6856CD5B730 | TELCO | TXN_COMPLETION | 1188.14ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 19:00:06 | VAS-1792260002-C6856CD5B730 | AGGREGATOR | TXN_COMPLETION | 2750.53ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 18:59:58 | VAS-1792259996-093500BAB38E | AGGREGATOR | TXN_COMPLETION | 1978.37ms | 400.00ms | GTBank | NexBridge | Airtel |