SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3845 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 137 | QUEUED | CLOSED |
| SLB-20261014-3844 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 151 | QUEUED | CLOSED |
| SLB-20261014-3843 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 151 | QUEUED | CLOSED |
| SLB-20261014-3842 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 139 | QUEUED | CLOSED |
| SLB-20261014-3841 | Oct 14 | Airtel | Success Rate | 95.0% | 93.1% | 162 | QUEUED | CLOSED |
| SLB-20261014-3840 | Oct 14 | MTN | Success Rate | 95.0% | 93.8% | 144 | QUEUED | CLOSED |
| SLB-20261014-3839 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.2% | 166 | QUEUED | CLOSED |
| SLB-20261014-3838 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 148 | QUEUED | CLOSED |
| SLB-20261014-3837 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.1% | 137 | QUEUED | CLOSED |
| SLB-20261014-3836 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.1% | 161 | QUEUED | CLOSED |
| SLB-20261014-3835 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.1% | 159 | QUEUED | CLOSED |
| SLB-20261014-3834 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 140 | QUEUED | CLOSED |
| SLB-20261014-3833 | Oct 14 | Airtel | Success Rate | 95.0% | 93.1% | 164 | QUEUED | CLOSED |
| SLB-20261014-3832 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 148 | QUEUED | CLOSED |
| SLB-20261014-3831 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 163 | QUEUED | CLOSED |
| SLB-20261014-3830 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 148 | QUEUED | CLOSED |
| SLB-20261014-3829 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 140 | QUEUED | CLOSED |
| SLB-20261014-3828 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.1% | 164 | QUEUED | CLOSED |
| SLB-20261014-3827 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.1% | 161 | QUEUED | CLOSED |
| SLB-20261014-3826 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 138 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:56:49 | VAS-1792324608-49A6A5343D54 | AGGREGATOR | TXN_COMPLETION | 879.55ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 12:56:49 | VAS-1792324608-49A6A5343D54 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 12:56:41 | VAS-1792324600-60A47A50AE0A | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 12:56:36 | VAS-1792324593-1ACE1F2BCBE5 | TELCO | TXN_COMPLETION | 2389.76ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 12:56:36 | VAS-1792324593-1ACE1F2BCBE5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 12:56:22 | VAS-1792324578-2D42477491D3 | TELCO | TXN_COMPLETION | 2125.24ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 12:56:22 | VAS-1792324578-2D42477491D3 | AGGREGATOR | TXN_COMPLETION | 1358.78ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 12:56:18 | VAS-1792324570-4516087CE990 | TELCO | TXN_COMPLETION | 2285.02ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 12:56:18 | VAS-1792324570-4516087CE990 | AGGREGATOR | TXN_COMPLETION | 6467.84ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 12:56:18 | VAS-1792324570-4516087CE990 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 12:55:50 | VAS-1792324549-5DAF34D773D5 | TELCO | TXN_COMPLETION | 902.04ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 12:55:50 | VAS-1792324549-5DAF34D773D5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 12:55:43 | VAS-1792324542-FA7A29A5AAC4 | TELCO | TXN_COMPLETION | 1006.65ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 12:55:43 | VAS-1792324542-FA7A29A5AAC4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 12:55:35 | VAS-1792324535-958F5FE79E07 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 12:55:35 | VAS-1792324534-EB9580788BD0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:55:14 | VAS-1792324512-5426BAF086CC | AGGREGATOR | TXN_COMPLETION | 1242.41ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:55:12 | VAS-1792324509-C80AC59CF0D5 | TELCO | TXN_COMPLETION | 2192.39ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:54:56 | VAS-1792324495-402CADE7B6A1 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 12:54:43 | VAS-1792324480-185CD59247FC | AGGREGATOR | TXN_COMPLETION | 2155.27ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |