SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3825 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 167 | QUEUED | CLOSED |
| SLB-20261014-3824 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 149 | QUEUED | CLOSED |
| SLB-20261014-3823 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3822 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 146 | QUEUED | CLOSED |
| SLB-20261014-3821 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.7% | 148 | QUEUED | CLOSED |
| SLB-20261014-3820 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.1% | 164 | QUEUED | CLOSED |
| SLB-20261014-3819 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 163 | QUEUED | CLOSED |
| SLB-20261014-3818 | Oct 14 | Glo | Success Rate | 95.0% | 94.2% | 138 | QUEUED | CLOSED |
| SLB-20261014-3817 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 162 | QUEUED | CLOSED |
| SLB-20261014-3816 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 152 | QUEUED | CLOSED |
| SLB-20261014-3815 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3814 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 147 | QUEUED | CLOSED |
| SLB-20261014-3813 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.6% | 155 | QUEUED | CLOSED |
| SLB-20261014-3812 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.2% | 164 | QUEUED | CLOSED |
| SLB-20261014-3811 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.1% | 166 | QUEUED | CLOSED |
| SLB-20261014-3810 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 143 | QUEUED | CLOSED |
| SLB-20261014-3809 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 163 | QUEUED | CLOSED |
| SLB-20261014-3808 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261014-3807 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261014-3806 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 146 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:31:38 | VAS-1792294295-84A33E47E8EC | TELCO | TXN_COMPLETION | 2147.55ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 04:31:38 | VAS-1792294295-84A33E47E8EC | AGGREGATOR | TXN_COMPLETION | 1112.77ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 04:31:32 | VAS-1792294290-E9C512ECBC4E | AGGREGATOR | TXN_COMPLETION | 880.33ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 04:31:32 | VAS-1792294290-E9C512ECBC4E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 04:31:22 | VAS-1792294280-04CCFE1DB898 | TELCO | TXN_COMPLETION | 813.86ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 04:31:22 | VAS-1792294280-04CCFE1DB898 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 04:31:16 | VAS-1792294276-0E931000FEDE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:31:12 | VAS-1792294271-A1BB8EA379D5 | AGGREGATOR | TXN_COMPLETION | 1074.95ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 04:31:12 | VAS-1792294271-A1BB8EA379D5 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 04:30:47 | VAS-1792294246-CF1AE7B6D283 | AGGREGATOR | TXN_COMPLETION | 1027.23ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 04:30:47 | VAS-1792294246-CF1AE7B6D283 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 04:30:37 | VAS-1792294236-24AB405E49D8 | AGGREGATOR | TXN_COMPLETION | 405.52ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 04:30:37 | VAS-1792294236-24AB405E49D8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 04:30:18 | VAS-1792294217-6D1F757DA104 | TELCO | TXN_COMPLETION | 573.45ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:30:18 | VAS-1792294217-6D1F757DA104 | AGGREGATOR | TXN_COMPLETION | 417.31ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:30:13 | VAS-1792294212-B262C1911E3C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:30:08 | VAS-1792294207-E260E83AB374 | AGGREGATOR | TXN_COMPLETION | 415.19ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 04:30:07 | VAS-1792294203-9B9D803CFCF6 | TELCO | TXN_COMPLETION | 2099.28ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 04:30:07 | VAS-1792294203-9B9D803CFCF6 | AGGREGATOR | TXN_COMPLETION | 944.43ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 04:30:07 | VAS-1792294203-9B9D803CFCF6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |