SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3825 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 167 | QUEUED | CLOSED |
| SLB-20261014-3824 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 149 | QUEUED | CLOSED |
| SLB-20261014-3823 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3822 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 146 | QUEUED | CLOSED |
| SLB-20261014-3821 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.7% | 148 | QUEUED | CLOSED |
| SLB-20261014-3820 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.1% | 164 | QUEUED | CLOSED |
| SLB-20261014-3819 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 163 | QUEUED | CLOSED |
| SLB-20261014-3818 | Oct 14 | Glo | Success Rate | 95.0% | 94.2% | 138 | QUEUED | CLOSED |
| SLB-20261014-3817 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 162 | QUEUED | CLOSED |
| SLB-20261014-3816 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 152 | QUEUED | CLOSED |
| SLB-20261014-3815 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3814 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 147 | QUEUED | CLOSED |
| SLB-20261014-3813 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.6% | 155 | QUEUED | CLOSED |
| SLB-20261014-3812 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.2% | 164 | QUEUED | CLOSED |
| SLB-20261014-3811 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.1% | 166 | QUEUED | CLOSED |
| SLB-20261014-3810 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 143 | QUEUED | CLOSED |
| SLB-20261014-3809 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 163 | QUEUED | CLOSED |
| SLB-20261014-3808 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261014-3807 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261014-3806 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 146 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:26:09 | VAS-1792279568-D2CC3F448866 | AGGREGATOR | TXN_COMPLETION | 1086.02ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:26:09 | VAS-1792279568-D2CC3F448866 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:26:03 | VAS-1792279563-F812782889C4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 00:26:01 | VAS-1792279558-33B33903C96D | TELCO | TXN_COMPLETION | 2509.80ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 00:25:54 | VAS-1792279553-252C6F414732 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 00:25:44 | VAS-1792279543-29A6BD3B462B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 00:25:39 | VAS-1792279538-613EEAD4F051 | AGGREGATOR | TXN_COMPLETION | 428.23ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 00:25:39 | VAS-1792279538-613EEAD4F051 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 00:25:29 | VAS-1792279528-5BEB5935A50C | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:25:28 | VAS-1792279514-C85CC2B01C86 | TELCO | TXN_COMPLETION | 2273.07ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 00:25:28 | VAS-1792279514-C85CC2B01C86 | AGGREGATOR | TXN_COMPLETION | 1826.98ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 00:25:28 | VAS-1792279514-C85CC2B01C86 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 00:25:05 | VAS-1792279505-40CAAA6A639C | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 00:24:55 | VAS-1792279494-345747C0CEBE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:24:41 | VAS-1792279479-9A6D137AAD65 | TELCO | TXN_COMPLETION | 1363.04ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 00:24:27 | VAS-1792279467-0BBC0A1A4048 | AGGREGATOR | TXN_COMPLETION | 809.59ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 00:24:27 | VAS-1792279467-0BBC0A1A4048 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 00:24:27 | VAS-1792279460-DFA0AB298EE1 | TELCO | TXN_COMPLETION | 2429.06ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 00:24:16 | VAS-1792279455-A8CACB594478 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:24:06 | VAS-1792279445-4E9F5AFCCCE6 | AGGREGATOR | TXN_COMPLETION | 910.51ms | 400.00ms | Union Bank | Primus VAS | MTN |