SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3825 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 167 | QUEUED | CLOSED |
| SLB-20261014-3824 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 149 | QUEUED | CLOSED |
| SLB-20261014-3823 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3822 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 146 | QUEUED | CLOSED |
| SLB-20261014-3821 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.7% | 148 | QUEUED | CLOSED |
| SLB-20261014-3820 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.1% | 164 | QUEUED | CLOSED |
| SLB-20261014-3819 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 163 | QUEUED | CLOSED |
| SLB-20261014-3818 | Oct 14 | Glo | Success Rate | 95.0% | 94.2% | 138 | QUEUED | CLOSED |
| SLB-20261014-3817 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 162 | QUEUED | CLOSED |
| SLB-20261014-3816 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 152 | QUEUED | CLOSED |
| SLB-20261014-3815 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3814 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 147 | QUEUED | CLOSED |
| SLB-20261014-3813 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.6% | 155 | QUEUED | CLOSED |
| SLB-20261014-3812 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.2% | 164 | QUEUED | CLOSED |
| SLB-20261014-3811 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.1% | 166 | QUEUED | CLOSED |
| SLB-20261014-3810 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 143 | QUEUED | CLOSED |
| SLB-20261014-3809 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 163 | QUEUED | CLOSED |
| SLB-20261014-3808 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261014-3807 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261014-3806 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 146 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:50:20 | VAS-1792245020-0C1D17B4AA3E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 14:50:11 | VAS-1792245010-F881A03EB2F0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:50:06 | VAS-1792245005-DFFC4B88392B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 14:49:58 | VAS-1792244995-235013B80916 | AGGREGATOR | TXN_COMPLETION | 2081.68ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 14:49:58 | VAS-1792244995-235013B80916 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 14:49:51 | VAS-1790054869-8F7AC151A46E | MERCHANT | TXN_COMPLETION | 2190132.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 14:49:46 | VAS-1792244986-5CDF22BE0653 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 14:49:36 | VAS-1792244976-62585A925A3E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:49:32 | VAS-1792244971-7FD9BFFD4D9E | AGGREGATOR | TXN_COMPLETION | 1255.33ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 14:49:28 | VAS-1792244966-6B121009A37E | AGGREGATOR | TXN_COMPLETION | 1347.89ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 14:49:18 | VAS-1792244956-BA17C9C67EB7 | TELCO | TXN_COMPLETION | 1450.64ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 14:49:18 | VAS-1792244956-BA17C9C67EB7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 14:49:09 | VAS-1792244946-38B5CF7A7539 | AGGREGATOR | TXN_COMPLETION | 2208.64ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 14:48:58 | VAS-1792244936-4A0FEFAFBD5D | AGGREGATOR | TXN_COMPLETION | 857.87ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 14:48:32 | VAS-1792244912-0C923C580811 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:48:29 | VAS-1792244907-1E6E733B5129 | TELCO | TXN_COMPLETION | 1463.91ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 14:48:25 | VAS-1792244902-00583D6D5F03 | TELCO | TXN_COMPLETION | 2277.72ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 14:48:13 | VAS-1792244892-D5EC95420198 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:48:08 | VAS-1792244887-10A61BBDE85C | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:47:59 | VAS-1792244878-BA04791D5A02 | AGGREGATOR | TXN_COMPLETION | 1688.94ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |