SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3825 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 167 | QUEUED | CLOSED |
| SLB-20261014-3824 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 149 | QUEUED | CLOSED |
| SLB-20261014-3823 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3822 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 146 | QUEUED | CLOSED |
| SLB-20261014-3821 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.7% | 148 | QUEUED | CLOSED |
| SLB-20261014-3820 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.1% | 164 | QUEUED | CLOSED |
| SLB-20261014-3819 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 163 | QUEUED | CLOSED |
| SLB-20261014-3818 | Oct 14 | Glo | Success Rate | 95.0% | 94.2% | 138 | QUEUED | CLOSED |
| SLB-20261014-3817 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 162 | QUEUED | CLOSED |
| SLB-20261014-3816 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 152 | QUEUED | CLOSED |
| SLB-20261014-3815 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3814 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 147 | QUEUED | CLOSED |
| SLB-20261014-3813 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.6% | 155 | QUEUED | CLOSED |
| SLB-20261014-3812 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.2% | 164 | QUEUED | CLOSED |
| SLB-20261014-3811 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.1% | 166 | QUEUED | CLOSED |
| SLB-20261014-3810 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 143 | QUEUED | CLOSED |
| SLB-20261014-3809 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 163 | QUEUED | CLOSED |
| SLB-20261014-3808 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261014-3807 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261014-3806 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 146 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:08:03 | VAS-1792242480-AC54A3C5BC09 | AGGREGATOR | TXN_COMPLETION | 1949.23ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 14:08:03 | VAS-1792242480-AC54A3C5BC09 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 14:07:52 | VAS-1792242470-59E6BF3DC01A | TELCO | TXN_COMPLETION | 956.21ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 14:07:52 | VAS-1792242470-59E6BF3DC01A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 14:07:47 | VAS-1792242465-63E8572F2BC0 | TELCO | TXN_COMPLETION | 1390.99ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 14:07:31 | VAS-1792242451-E452A8A0583B | AGGREGATOR | TXN_COMPLETION | 402.10ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:07:22 | VAS-1792242441-815F906A4822 | TELCO | TXN_COMPLETION | 985.58ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 14:07:22 | VAS-1792242441-815F906A4822 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 14:07:19 | VAS-1792242437-F61F84BB51AC | TELCO | TXN_COMPLETION | 783.68ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 14:07:19 | VAS-1792242437-F61F84BB51AC | AGGREGATOR | TXN_COMPLETION | 2526.95ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 14:06:57 | VAS-1792242416-B5C9C9DDFC72 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:06:53 | VAS-1792242411-FF6650C23E21 | TELCO | TXN_COMPLETION | 925.59ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:06:34 | VAS-1792242392-1E029A92752E | TELCO | TXN_COMPLETION | 2547.71ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 14:06:34 | VAS-1792242392-1E029A92752E | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 14:06:28 | VAS-1792242387-CA9B4A737A24 | AGGREGATOR | TXN_COMPLETION | 736.45ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:06:28 | VAS-1792242387-CA9B4A737A24 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:06:24 | VAS-1792242382-8C66C5E2D731 | AGGREGATOR | TXN_COMPLETION | 2182.74ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 14:06:08 | VAS-1792242367-EBA30D93BCB2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 14:05:51 | VAS-1792242347-3A85FC84338A | TELCO | TXN_COMPLETION | 1690.92ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 14:05:51 | VAS-1792242347-3A85FC84338A | AGGREGATOR | TXN_COMPLETION | 1584.27ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |