SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3825 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 167 | QUEUED | CLOSED |
| SLB-20261014-3824 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 149 | QUEUED | CLOSED |
| SLB-20261014-3823 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3822 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 146 | QUEUED | CLOSED |
| SLB-20261014-3821 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.7% | 148 | QUEUED | CLOSED |
| SLB-20261014-3820 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.1% | 164 | QUEUED | CLOSED |
| SLB-20261014-3819 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 163 | QUEUED | CLOSED |
| SLB-20261014-3818 | Oct 14 | Glo | Success Rate | 95.0% | 94.2% | 138 | QUEUED | CLOSED |
| SLB-20261014-3817 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 162 | QUEUED | CLOSED |
| SLB-20261014-3816 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 152 | QUEUED | CLOSED |
| SLB-20261014-3815 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3814 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 147 | QUEUED | CLOSED |
| SLB-20261014-3813 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.6% | 155 | QUEUED | CLOSED |
| SLB-20261014-3812 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.2% | 164 | QUEUED | CLOSED |
| SLB-20261014-3811 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.1% | 166 | QUEUED | CLOSED |
| SLB-20261014-3810 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 143 | QUEUED | CLOSED |
| SLB-20261014-3809 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 163 | QUEUED | CLOSED |
| SLB-20261014-3808 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261014-3807 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261014-3806 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 146 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:23:05 | VAS-1792239782-4379EE3CBF88 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 13:22:33 | VAS-1792239753-F5A38F51FE2D | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 13:22:30 | VAS-1792189321-8756708D3CD9 | TELCO | TXN_COMPLETION | 50428503.52ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:22:30 | VAS-1792189321-8756708D3CD9 | MERCHANT | TXN_COMPLETION | 50437.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:22:22 | VAS-1792239738-AD0A2D9EC5B0 | TELCO | TXN_COMPLETION | 2210.06ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:22:22 | VAS-1792239738-AD0A2D9EC5B0 | AGGREGATOR | TXN_COMPLETION | 1821.02ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:21:54 | VAS-1792239714-888F6300746B | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 13:21:41 | VAS-1792239699-885DFB28A5C9 | AGGREGATOR | TXN_COMPLETION | 2032.47ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 13:21:37 | VAS-1792239694-316BAE1C2783 | TELCO | TXN_COMPLETION | 1946.54ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 13:21:15 | VAS-1792239674-AF8B62756339 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:21:11 | VAS-1792239669-43E125010522 | TELCO | TXN_COMPLETION | 1008.51ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 13:21:11 | VAS-1792239669-43E125010522 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 13:21:05 | VAS-1792239665-6A63AEFC3BFF | AGGREGATOR | TXN_COMPLETION | 407.06ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:21:00 | VAS-1792239660-6E27772C979D | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 13:20:56 | VAS-1792239655-BB9BECE09604 | TELCO | TXN_COMPLETION | 1008.13ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 13:20:47 | VAS-1792239645-F868A8B8F7BB | TELCO | TXN_COMPLETION | 1902.62ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 13:20:47 | VAS-1792239645-F868A8B8F7BB | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 13:20:41 | VAS-1792239640-71D8F7C7E518 | AGGREGATOR | TXN_COMPLETION | 990.06ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 13:20:37 | VAS-1792239635-DCF5F338C66B | AGGREGATOR | TXN_COMPLETION | 1241.49ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 13:20:37 | VAS-1792239635-DCF5F338C66B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | Glo |