SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3805 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261014-3804 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261014-3803 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 164 | QUEUED | CLOSED |
| SLB-20261014-3802 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 144 | QUEUED | CLOSED |
| SLB-20261014-3801 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 167 | QUEUED | CLOSED |
| SLB-20261014-3800 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261014-3799 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 162 | QUEUED | CLOSED |
| SLB-20261014-3798 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 146 | QUEUED | CLOSED |
| SLB-20261014-3797 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.4% | 164 | QUEUED | CLOSED |
| SLB-20261014-3796 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261014-3795 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3794 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261014-3793 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3792 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3791 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261014-3790 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 145 | QUEUED | CLOSED |
| SLB-20261014-3789 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261014-3788 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 159 | QUEUED | CLOSED |
| SLB-20261014-3787 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 153 | QUEUED | CLOSED |
| SLB-20261014-3786 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:49:09 | VAS-1791377517-12CF65889DE0 | MERCHANT | TXN_COMPLETION | 885436.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 19:49:02 | VAS-1792262939-0C6CA36FCBE0 | TELCO | TXN_COMPLETION | 1291.51ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 19:49:02 | VAS-1792262939-0C6CA36FCBE0 | AGGREGATOR | TXN_COMPLETION | 1564.60ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 19:48:56 | VAS-1792262934-A33A4FCD5C20 | AGGREGATOR | TXN_COMPLETION | 2313.46ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 19:48:56 | VAS-1792262934-A33A4FCD5C20 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 19:48:45 | VAS-1792262924-53070A3C4194 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 19:48:42 | VAS-1792262919-432ACF2C88DF | AGGREGATOR | TXN_COMPLETION | 2246.98ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 19:48:42 | VAS-1792262919-432ACF2C88DF | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 19:48:35 | VAS-1792262914-E803951F34FD | AGGREGATOR | TXN_COMPLETION | 1009.92ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 19:48:35 | VAS-1792262914-E803951F34FD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 19:48:31 | VAS-1792262909-164D88DC4104 | TELCO | TXN_COMPLETION | 1316.94ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:48:27 | VAS-1792262904-9F82B51D31F8 | AGGREGATOR | TXN_COMPLETION | 2004.47ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 19:48:21 | VAS-1792262899-B07531CF063A | AGGREGATOR | TXN_COMPLETION | 1120.91ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 19:48:21 | VAS-1792262899-B07531CF063A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 19:48:16 | VAS-1792262894-B3A02D16CA6D | TELCO | TXN_COMPLETION | 872.21ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:48:16 | VAS-1792262894-B3A02D16CA6D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:48:11 | VAS-1792262890-4584DCAFCE68 | AGGREGATOR | TXN_COMPLETION | 748.98ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 19:48:11 | VAS-1792262890-4584DCAFCE68 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 19:48:00 | VAS-1792262880-240C2CF2A385 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:47:56 | VAS-1792262875-15152558E6BE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |