SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3805 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261014-3804 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261014-3803 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 164 | QUEUED | CLOSED |
| SLB-20261014-3802 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 144 | QUEUED | CLOSED |
| SLB-20261014-3801 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 167 | QUEUED | CLOSED |
| SLB-20261014-3800 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261014-3799 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 162 | QUEUED | CLOSED |
| SLB-20261014-3798 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 146 | QUEUED | CLOSED |
| SLB-20261014-3797 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.4% | 164 | QUEUED | CLOSED |
| SLB-20261014-3796 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261014-3795 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3794 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261014-3793 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3792 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3791 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261014-3790 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 145 | QUEUED | CLOSED |
| SLB-20261014-3789 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261014-3788 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 159 | QUEUED | CLOSED |
| SLB-20261014-3787 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 153 | QUEUED | CLOSED |
| SLB-20261014-3786 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:22:20 | VAS-1792261337-A2CB4A61E3FB | TELCO | TXN_COMPLETION | 2128.30ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 19:22:20 | VAS-1792261337-A2CB4A61E3FB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 19:22:16 | VAS-1792261332-C2CDFF749A21 | TELCO | TXN_COMPLETION | 934.54ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:22:16 | VAS-1792261332-C2CDFF749A21 | AGGREGATOR | TXN_COMPLETION | 2327.15ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:22:16 | VAS-1792261332-C2CDFF749A21 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:21:59 | VAS-1792261318-94DB1821DBCB | AGGREGATOR | TXN_COMPLETION | 783.85ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 19:21:59 | VAS-1792261318-94DB1821DBCB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 19:21:44 | VAS-1792261303-62C1EDC2675D | TELCO | TXN_COMPLETION | 1069.28ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 19:21:44 | VAS-1792261303-62C1EDC2675D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 19:21:34 | VAS-1792261293-D32D01150AAD | AGGREGATOR | TXN_COMPLETION | 888.75ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 19:21:29 | VAS-1792261288-96FBE0562CBA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 19:21:26 | VAS-1792261283-9AF72C48126E | TELCO | TXN_COMPLETION | 2133.17ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 19:21:26 | VAS-1792261283-9AF72C48126E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 19:21:19 | VAS-1792261278-DD4FA551F64A | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:21:14 | VAS-1792261274-783626F93198 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 19:21:11 | VAS-1792261269-6F634E1354E6 | TELCO | TXN_COMPLETION | 775.75ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:21:11 | VAS-1792261269-6F634E1354E6 | AGGREGATOR | TXN_COMPLETION | 1809.07ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:21:00 | VAS-1792261259-4B78EE5F510F | AGGREGATOR | TXN_COMPLETION | 405.36ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 19:21:00 | VAS-1792261259-4B78EE5F510F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 19:20:55 | VAS-1792261254-3D910B723AA0 | AGGREGATOR | TXN_COMPLETION | 1149.19ms | 400.00ms | Opay | Cordis Telcom | Glo |