SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3805 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261014-3804 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261014-3803 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 164 | QUEUED | CLOSED |
| SLB-20261014-3802 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 144 | QUEUED | CLOSED |
| SLB-20261014-3801 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 167 | QUEUED | CLOSED |
| SLB-20261014-3800 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261014-3799 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 162 | QUEUED | CLOSED |
| SLB-20261014-3798 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 146 | QUEUED | CLOSED |
| SLB-20261014-3797 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.4% | 164 | QUEUED | CLOSED |
| SLB-20261014-3796 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261014-3795 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3794 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261014-3793 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3792 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3791 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261014-3790 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 145 | QUEUED | CLOSED |
| SLB-20261014-3789 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261014-3788 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 159 | QUEUED | CLOSED |
| SLB-20261014-3787 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 153 | QUEUED | CLOSED |
| SLB-20261014-3786 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:53:06 | VAS-1792259584-28145BBFD46A | TELCO | TXN_COMPLETION | 655.32ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 18:53:06 | VAS-1792259584-28145BBFD46A | AGGREGATOR | TXN_COMPLETION | 1748.58ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 18:53:06 | VAS-1792259584-28145BBFD46A | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 18:53:00 | VAS-1792259579-7B538D088ABF | TELCO | TXN_COMPLETION | 913.18ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 18:53:00 | VAS-1792259579-7B538D088ABF | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 18:52:58 | VAS-1792259574-05FD4DC283B5 | TELCO | TXN_COMPLETION | 2120.84ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 18:52:58 | VAS-1792259574-05FD4DC283B5 | AGGREGATOR | TXN_COMPLETION | 1670.71ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 18:52:49 | VAS-1792259569-675DFF87D06E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 18:52:40 | VAS-1792259559-AB6DFB421109 | AGGREGATOR | TXN_COMPLETION | 683.42ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 18:52:35 | VAS-1792259554-8953CEF57F4D | TELCO | TXN_COMPLETION | 708.59ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 18:52:31 | VAS-1792259549-FBD636B850D8 | AGGREGATOR | TXN_COMPLETION | 1782.78ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:52:31 | VAS-1792259549-FBD636B850D8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:52:21 | VAS-1792259539-EB62F9D995DC | TELCO | TXN_COMPLETION | 1118.15ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:52:17 | VAS-1792259535-048E82125C67 | TELCO | TXN_COMPLETION | 2351.66ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:52:17 | VAS-1792259535-048E82125C67 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:52:05 | VAS-1792259525-8EE1C4BE8391 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:52:02 | VAS-1792259520-8A23E1EEFDED | AGGREGATOR | TXN_COMPLETION | 2229.17ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:52:02 | VAS-1792259520-8A23E1EEFDED | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:51:47 | VAS-1792259505-F4E6AC852ADF | AGGREGATOR | TXN_COMPLETION | 1555.09ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 18:51:47 | VAS-1792259505-F4E6AC852ADF | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | 9Mobile |