SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:20:05 | VAS-1792318803-FE55F99E29F7 | AGGREGATOR | TXN_COMPLETION | 973.23ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:20:05 | VAS-1792318803-FE55F99E29F7 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:19:59 | VAS-1792318796-5D8F543BB51F | TELCO | TXN_COMPLETION | 1980.31ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 11:19:59 | VAS-1792318796-5D8F543BB51F | AGGREGATOR | TXN_COMPLETION | 997.91ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 11:19:45 | VAS-1792318781-DD9B03E83160 | TELCO | TXN_COMPLETION | 1942.76ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 11:19:45 | VAS-1792318781-DD9B03E83160 | AGGREGATOR | TXN_COMPLETION | 2407.00ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 11:19:45 | VAS-1792318781-DD9B03E83160 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 11:19:34 | VAS-1792318773-B684CAEC6664 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:19:31 | VAS-1792318770-21DACF2E723A | TELCO | TXN_COMPLETION | 2101.61ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 11:19:31 | VAS-1792318770-21DACF2E723A | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 11:19:19 | VAS-1792318759-E28A7BADC9C9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 11:19:13 | VAS-1792318751-58C9D95594CF | TELCO | TXN_COMPLETION | 1530.21ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 11:18:57 | VAS-1792318736-2EFCACC37C9F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 11:18:50 | VAS-1792318729-31B265661CB9 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 11:18:42 | VAS-1792318722-E18128B38EA5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 11:18:35 | VAS-1792318714-31EE64C03BD2 | TELCO | TXN_COMPLETION | 686.52ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 11:18:35 | VAS-1792318714-31EE64C03BD2 | AGGREGATOR | TXN_COMPLETION | 400.12ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 11:18:35 | VAS-1792318714-31EE64C03BD2 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 11:18:05 | VAS-1792318685-F5399E4B94E5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 11:17:59 | VAS-1792318677-B408F9E68667 | AGGREGATOR | TXN_COMPLETION | 1271.62ms | 400.00ms | Union Bank | Primus VAS | Glo |