SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:11:57 | VAS-1792314714-191DAEAC86F8 | AGGREGATOR | TXN_COMPLETION | 1985.28ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 10:11:57 | VAS-1792314714-191DAEAC86F8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 10:11:40 | VAS-1792314699-FF6CEA185A57 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 10:11:26 | VAS-1792314685-721F6E01F347 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 10:11:18 | VAS-1792314677-5F1D6850A849 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 10:10:49 | VAS-1792314648-FE78A992101F | TELCO | TXN_COMPLETION | 1031.23ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 10:10:43 | VAS-1792314640-D5D99D16AC59 | TELCO | TXN_COMPLETION | 2331.16ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 10:10:43 | VAS-1792314640-D5D99D16AC59 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 10:10:11 | VAS-1792314611-C9E0BC0A3DCC | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:10:04 | VAS-1792314604-4D9F8E62608D | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:10:01 | VAS-1792314596-A21E866A3F11 | TELCO | TXN_COMPLETION | 2535.58ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 10:10:01 | VAS-1792314596-A21E866A3F11 | AGGREGATOR | TXN_COMPLETION | 2188.77ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 10:10:01 | VAS-1792314596-A21E866A3F11 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 10:09:51 | VAS-1792314588-1D93A3BB1515 | TELCO | TXN_COMPLETION | 933.83ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 10:09:51 | VAS-1792314588-1D93A3BB1515 | AGGREGATOR | TXN_COMPLETION | 1389.66ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 10:08:58 | VAS-1792314536-EB673D09133B | TELCO | TXN_COMPLETION | 1577.15ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 10:08:36 | VAS-1792314514-844AA10EF8CD | TELCO | TXN_COMPLETION | 1192.10ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:08:36 | VAS-1792314514-844AA10EF8CD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:08:21 | VAS-1792314499-AADEF2A26973 | AGGREGATOR | TXN_COMPLETION | 1783.05ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 10:08:13 | VAS-1792314492-0842065DF039 | AGGREGATOR | TXN_COMPLETION | 986.85ms | 400.00ms | FirstBank | Cordis Telcom | MTN |