SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:02:54 | VAS-1792314174-9D039A6ED640 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:02:41 | VAS-1792314159-37F443CAAE43 | AGGREGATOR | TXN_COMPLETION | 1823.71ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:02:32 | VAS-1792314151-F4FCC67265B4 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 10:02:25 | VAS-1792314144-A21F80A5FCA6 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:02:17 | VAS-1792314137-5FDBBEAB581C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 10:02:04 | VAS-1792314122-F9E866894455 | AGGREGATOR | TXN_COMPLETION | 1438.68ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 10:02:04 | VAS-1792314122-F9E866894455 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 10:01:48 | VAS-1792314107-1D34E70B715B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 10:01:19 | VAS-1792314077-F5D7BC17592C | TELCO | TXN_COMPLETION | 1283.52ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 10:01:19 | VAS-1792314077-F5D7BC17592C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 10:01:03 | VAS-1792314063-2E24A6895E6A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 10:00:48 | VAS-1792314048-01562BFE4399 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 10:00:41 | VAS-1792314040-ABCED3CCC1A6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 10:00:34 | VAS-1792314033-FD954A6CA049 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 10:00:06 | VAS-1792314004-B8123955AA33 | TELCO | TXN_COMPLETION | 617.59ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 10:00:06 | VAS-1792314004-B8123955AA33 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 09:59:42 | VAS-1792313981-22E86357172B | AGGREGATOR | TXN_COMPLETION | 732.72ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 09:59:42 | VAS-1792313981-22E86357172B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 09:59:34 | VAS-1792313974-E1410F2FF81B | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 09:59:19 | VAS-1792313959-D46B7CCAFEC1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |