SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:13:47 | VAS-1792304026-2636C45C4FF1 | AGGREGATOR | TXN_COMPLETION | 853.33ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 07:13:47 | VAS-1792304026-2636C45C4FF1 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 07:13:37 | VAS-1792304016-ABABBFC0F682 | TELCO | TXN_COMPLETION | 903.44ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 07:13:27 | VAS-1792304006-8C4F0B40E014 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:13:19 | VAS-1792303996-592586A6FF5B | TELCO | TXN_COMPLETION | 1799.96ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 07:13:19 | VAS-1792303996-592586A6FF5B | AGGREGATOR | TXN_COMPLETION | 1088.55ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 07:13:14 | VAS-1792303991-D2838AD447E3 | TELCO | TXN_COMPLETION | 1992.39ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:13:04 | VAS-1792303982-FEF153539B52 | TELCO | TXN_COMPLETION | 1858.15ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:13:04 | VAS-1792303982-FEF153539B52 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:12:57 | VAS-1792303977-E08E4EDDB097 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 07:12:53 | VAS-1792303972-B53F7B8AF1EA | AGGREGATOR | TXN_COMPLETION | 981.50ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:12:53 | VAS-1792303972-B53F7B8AF1EA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:12:42 | VAS-1792303962-E49473A06263 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 07:12:24 | VAS-1792303942-3E972CFAB4A7 | AGGREGATOR | TXN_COMPLETION | 1896.02ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:12:03 | VAS-1792303923-E4138FE97ECA | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 07:11:53 | VAS-1792303913-8E78338D73AF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 07:11:46 | VAS-1792303903-B400CB16AB70 | AGGREGATOR | TXN_COMPLETION | 2397.33ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 07:11:46 | VAS-1792303903-B400CB16AB70 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 07:11:38 | VAS-1792303898-E5FBFCCF5D3E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 07:11:30 | VAS-1792303888-FC8FB1A13FF5 | TELCO | TXN_COMPLETION | 1629.96ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |