SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:19:03 | VAS-1792293538-A7FDB7FDAAD3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:18:49 | VAS-1792293528-39535C09F54E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 04:18:44 | VAS-1792293523-1FDDACD57B11 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 04:18:41 | VAS-1792293519-2C73F193E381 | AGGREGATOR | TXN_COMPLETION | 2316.18ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 04:18:41 | VAS-1792293519-2C73F193E381 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 04:18:36 | VAS-1792293514-CC43199F00E5 | TELCO | TXN_COMPLETION | 2420.48ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 04:18:30 | VAS-1792293509-84583E95204B | TELCO | TXN_COMPLETION | 863.77ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 04:18:30 | VAS-1792293509-84583E95204B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 04:18:25 | VAS-1792293504-0747F2D37668 | TELCO | TXN_COMPLETION | 1244.51ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 04:18:17 | VAS-1792293494-1DB6CD5BC5E6 | AGGREGATOR | TXN_COMPLETION | 2507.98ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:18:17 | VAS-1792293494-1DB6CD5BC5E6 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:18:10 | VAS-1792293489-A48F2DA83CFD | AGGREGATOR | TXN_COMPLETION | 882.65ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:18:06 | VAS-1792293484-36E48E841E5D | AGGREGATOR | TXN_COMPLETION | 1545.61ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 04:18:06 | VAS-1792293484-36E48E841E5D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 04:17:40 | VAS-1792293460-C0EB1FE0F8CB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 04:17:37 | VAS-1792293455-78197AD27523 | AGGREGATOR | TXN_COMPLETION | 1444.17ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 04:17:31 | VAS-1792293450-CFA730389F30 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 04:17:27 | VAS-1792293445-0BDDC27630E5 | TELCO | TXN_COMPLETION | 1396.39ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:17:27 | VAS-1792293445-0BDDC27630E5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:17:25 | VAS-1792293440-616FB2B1E895 | TELCO | TXN_COMPLETION | 921.27ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |