SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:54:20 | VAS-1792292059-27819E2E5719 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:54:15 | VAS-1792292054-26DADBB010E6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 03:54:00 | VAS-1792292040-C79C1C29F348 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 03:53:56 | VAS-1792292035-7B53F71D5E0A | TELCO | TXN_COMPLETION | 672.67ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 03:53:56 | VAS-1792292035-7B53F71D5E0A | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 03:53:35 | VAS-1792292015-9EE310A967FC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 03:53:31 | VAS-1792292010-E3A1B60B8690 | TELCO | TXN_COMPLETION | 1009.99ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:53:26 | VAS-1792292005-93BDB9CA5AF1 | AGGREGATOR | TXN_COMPLETION | 692.27ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 03:53:26 | VAS-1792292005-93BDB9CA5AF1 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 03:53:23 | VAS-1792292000-BA71CE9D817D | AGGREGATOR | TXN_COMPLETION | 2296.03ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:53:23 | VAS-1792292000-BA71CE9D817D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:53:16 | VAS-1792291995-D40E457F242C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 03:53:07 | VAS-1792291986-704EECD380DE | TELCO | TXN_COMPLETION | 897.55ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 03:53:07 | VAS-1792291986-704EECD380DE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 03:52:41 | VAS-1792291961-32CE0EB564AA | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:52:38 | VAS-1792291956-509D2DCD9EC1 | TELCO | TXN_COMPLETION | 1686.88ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 03:52:20 | VAS-1792291936-A7D16E27DD6E | TELCO | TXN_COMPLETION | 2002.38ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 03:52:20 | VAS-1792291936-A7D16E27DD6E | AGGREGATOR | TXN_COMPLETION | 1317.67ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 03:52:20 | VAS-1792291936-A7D16E27DD6E | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 03:51:58 | VAS-1792291917-47E71D34CC4E | TELCO | TXN_COMPLETION | 846.87ms | 500.00ms | Opay | NexBridge | Airtel |