SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:47:28 | VAS-1792270044-2074E2602D87 | AGGREGATOR | TXN_COMPLETION | 1631.60ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 21:47:28 | VAS-1792270044-2074E2602D87 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 21:47:15 | VAS-1792270034-696276F86E41 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 21:47:12 | VAS-1792270029-128C06D59D2C | TELCO | TXN_COMPLETION | 889.01ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 21:47:12 | VAS-1792270029-128C06D59D2C | AGGREGATOR | TXN_COMPLETION | 2238.55ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 21:47:12 | VAS-1792270029-128C06D59D2C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 21:47:07 | VAS-1792270024-A17C57680FD9 | AGGREGATOR | TXN_COMPLETION | 2313.55ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 21:47:07 | VAS-1792270024-A17C57680FD9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 21:47:00 | VAS-1792270019-29B1EA59C11F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 21:46:55 | VAS-1792270014-427599C6E0AA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:46:50 | VAS-1792270009-D139E74913F2 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 21:46:40 | VAS-1792270000-5E9D4EDA30E5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 21:46:32 | VAS-1792269990-23EF54A88DE7 | AGGREGATOR | TXN_COMPLETION | 1906.24ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 21:46:32 | VAS-1792269990-23EF54A88DE7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 21:46:25 | VAS-1792269985-3B6009EEA7CC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:46:22 | VAS-1792269980-1A91FD435095 | AGGREGATOR | TXN_COMPLETION | 1786.70ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 21:46:22 | VAS-1792269980-1A91FD435095 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 21:46:18 | VAS-1792269975-279D49AB405E | TELCO | TXN_COMPLETION | 2094.00ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 21:46:18 | VAS-1792269975-279D49AB405E | AGGREGATOR | TXN_COMPLETION | 1211.79ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 21:46:18 | VAS-1792269975-279D49AB405E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | Airtel |