SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:07:44 | VAS-1792264064-452541962642 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 20:07:40 | VAS-1792264059-004E3FE3EEF4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:07:37 | VAS-1792264054-D207B4896618 | TELCO | TXN_COMPLETION | 2361.76ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 20:07:37 | VAS-1792264054-D207B4896618 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 20:07:30 | VAS-1792264049-62FA13623AED | TELCO | TXN_COMPLETION | 1078.62ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:07:27 | VAS-1792264044-8A6EE11D6EF6 | TELCO | TXN_COMPLETION | 1913.43ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 20:07:27 | VAS-1792264044-8A6EE11D6EF6 | AGGREGATOR | TXN_COMPLETION | 1000.73ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 20:07:27 | VAS-1792264044-8A6EE11D6EF6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 20:07:21 | VAS-1792264039-EE53D6B59EEF | TELCO | TXN_COMPLETION | 1796.43ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 20:07:21 | VAS-1792264039-EE53D6B59EEF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 20:07:10 | VAS-1792264029-A581F3FB184A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 20:07:01 | VAS-1792264020-4E12D3C23957 | TELCO | TXN_COMPLETION | 1372.68ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 20:06:35 | VAS-1792263995-4E24A92413F8 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 20:06:33 | VAS-1792263990-EB66861D35DB | TELCO | TXN_COMPLETION | 2171.72ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:06:08 | VAS-1792263966-36290F5F2F1A | TELCO | TXN_COMPLETION | 2406.79ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:06:08 | VAS-1792263966-36290F5F2F1A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:05:56 | VAS-1792263956-ABD6AFC0F8A8 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 20:05:51 | VAS-1792263951-37D975BC8A99 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 20:05:46 | VAS-1792263946-6A3F652CBAE0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 20:05:42 | VAS-1792263941-BE3C8BF53075 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | Glo |