SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:52:16 | VAS-1792263135-DA1CA55775D7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 19:52:01 | VAS-1792263120-725AA1767711 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 19:51:51 | VAS-1792263111-7737C33619A1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:51:27 | VAS-1792263086-D608119FE532 | AGGREGATOR | TXN_COMPLETION | 763.18ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 19:51:27 | VAS-1792263086-D608119FE532 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 19:51:18 | VAS-1792263078-0F65727B3557 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 19:51:07 | VAS-1792263066-B81E060E99F6 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 19:50:47 | VAS-1792263047-A4564DEF8EB4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 19:50:34 | VAS-1792263032-C17533EAED2C | TELCO | TXN_COMPLETION | 1587.86ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 19:50:34 | VAS-1792263032-C17533EAED2C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 19:50:24 | VAS-1792263022-647FC3802A20 | AGGREGATOR | TXN_COMPLETION | 1698.81ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 19:50:24 | VAS-1792263022-647FC3802A20 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 19:50:21 | VAS-1792263017-BEAE8E689BFB | TELCO | TXN_COMPLETION | 1022.50ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:50:21 | VAS-1792263017-BEAE8E689BFB | AGGREGATOR | TXN_COMPLETION | 2415.58ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:50:14 | VAS-1792263012-7F39F0DFB94B | AGGREGATOR | TXN_COMPLETION | 1170.29ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:49:53 | VAS-1792262993-5C5ECAE8C529 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 19:49:44 | VAS-1792262983-64EF4E7F17F6 | TELCO | TXN_COMPLETION | 993.39ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 19:49:33 | VAS-1792262973-D93B7E09D8E6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 19:49:21 | VAS-1792262960-42D4102123A0 | AGGREGATOR | TXN_COMPLETION | 2214.34ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 19:49:21 | VAS-1792262960-42D4102123A0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Airtel |