SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:45:06 | VAS-1792327504-8F6F9478CF3C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 13:44:49 | VAS-1792327489-FAE021E82A0D | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 13:44:35 | VAS-1792327474-A6FA63DDC10E | AGGREGATOR | TXN_COMPLETION | 1326.15ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 13:44:12 | VAS-1792327451-2075CD38D3DD | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 13:44:04 | VAS-1792327444-9EE3C0F91E3A | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:43:51 | VAS-1792327429-0B675DD0F040 | TELCO | TXN_COMPLETION | 806.49ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 13:43:51 | VAS-1792327429-0B675DD0F040 | AGGREGATOR | TXN_COMPLETION | 1052.48ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 13:43:44 | VAS-1792327422-B4CB4CF8EC59 | AGGREGATOR | TXN_COMPLETION | 1917.41ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 13:43:44 | VAS-1792327422-B4CB4CF8EC59 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 13:43:07 | VAS-1792327385-C03AD624E596 | TELCO | TXN_COMPLETION | 1792.30ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:43:07 | VAS-1792327385-C03AD624E596 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:42:58 | VAS-1791982404-89094E482FF8 | AGGREGATOR | TXN_COMPLETION | 437.79ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 13:42:58 | VAS-1791982404-89094E482FF8 | MERCHANT | TXN_COMPLETION | 345006.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 13:42:50 | VAS-1792327370-BFD593F77C49 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:42:43 | VAS-1792327363-C29A4497476B | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:42:36 | VAS-1792327355-7F350E5B5657 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:42:22 | VAS-1792327340-C267B0E80D59 | AGGREGATOR | TXN_COMPLETION | 1696.21ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:42:22 | VAS-1792327340-C267B0E80D59 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:42:16 | VAS-1792327333-E143C072C80F | TELCO | TXN_COMPLETION | 2265.22ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 13:42:06 | VAS-1792327326-340DA00B70F5 | AGGREGATOR | TXN_COMPLETION | 404.12ms | 400.00ms | FirstBank | Telcos Direct | Glo |