SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:52:30 | VAS-1792248749-17CEF9DC4D06 | TELCO | TXN_COMPLETION | 1174.53ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 15:52:24 | VAS-1792248744-15D435411E1E | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 15:52:22 | VAS-1792248739-4E4EC1C7BF0F | TELCO | TXN_COMPLETION | 2377.05ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 15:52:11 | VAS-1792248729-7D5AE54CBE4A | TELCO | TXN_COMPLETION | 1236.37ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:52:11 | VAS-1792248729-7D5AE54CBE4A | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:52:02 | VAS-1792248719-3C0A5BAC6BA9 | AGGREGATOR | TXN_COMPLETION | 1878.03ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 15:52:02 | VAS-1792248719-3C0A5BAC6BA9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 15:51:52 | VAS-1792248709-4D82A75AB16E | TELCO | TXN_COMPLETION | 1767.28ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 15:51:52 | VAS-1792248709-4D82A75AB16E | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 15:51:46 | VAS-1792248705-530E966A6590 | TELCO | TXN_COMPLETION | 1507.89ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 15:51:46 | VAS-1792248705-530E966A6590 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 15:51:17 | VAS-1792248676-31A877FA8CA9 | TELCO | TXN_COMPLETION | 1827.47ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 15:51:17 | VAS-1792248676-31A877FA8CA9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 15:51:02 | VAS-1792248660-C3D548ED7764 | TELCO | TXN_COMPLETION | 1768.54ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 15:51:02 | VAS-1792248660-C3D548ED7764 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 15:50:52 | VAS-1792248650-9B6681AE5C2A | TELCO | TXN_COMPLETION | 1211.54ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 15:50:52 | VAS-1792248650-9B6681AE5C2A | AGGREGATOR | TXN_COMPLETION | 675.57ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 15:50:46 | VAS-1792248646-202E2A1027FB | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 15:50:42 | VAS-1792248641-1E699F09482E | AGGREGATOR | TXN_COMPLETION | 836.62ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 15:50:36 | VAS-1792248636-A80B403EF68E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |