SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:44:13 | VAS-1792248253-FE8BF09F5EF1 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 15:43:54 | VAS-1792248233-B01DEC86168E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 15:43:49 | VAS-1792248228-FF6BE57E02AE | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 15:43:39 | VAS-1792248218-F49A7CE38DCB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 15:43:24 | VAS-1792248204-D53CE129A8E6 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 15:43:16 | VAS-1792248194-1625403E273E | AGGREGATOR | TXN_COMPLETION | 1656.04ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 15:43:16 | VAS-1792248194-1625403E273E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 15:43:09 | VAS-1792248189-C4CD8326A60E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 15:43:00 | VAS-1792248179-5A72692362C3 | TELCO | TXN_COMPLETION | 894.30ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 15:43:00 | VAS-1792248179-5A72692362C3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 15:42:51 | VAS-1792248169-CDD70853B3F8 | TELCO | TXN_COMPLETION | 1130.89ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 15:42:51 | VAS-1792248169-CDD70853B3F8 | AGGREGATOR | TXN_COMPLETION | 816.29ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 15:42:40 | VAS-1792248159-0AE49F50ACB6 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:42:27 | VAS-1792248145-CA47D5D9E03A | AGGREGATOR | TXN_COMPLETION | 2225.21ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:42:17 | VAS-1792248135-5C3658AA7CA2 | TELCO | TXN_COMPLETION | 1382.48ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 15:42:06 | VAS-1792248125-6179E43D53A2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 15:41:57 | VAS-1792248115-9F90644BFE0D | AGGREGATOR | TXN_COMPLETION | 1855.36ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:41:57 | VAS-1792248115-9F90644BFE0D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:41:51 | VAS-1792248110-6C511C5E43A7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 15:41:41 | VAS-1792248100-6804D005C3D5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |