SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:10:45 | VAS-1792325444-2C059999D1C5 | AGGREGATOR | TXN_COMPLETION | 1302.55ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 13:10:30 | VAS-1792325429-D3A91DC83232 | TELCO | TXN_COMPLETION | 728.48ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:10:30 | VAS-1792325429-D3A91DC83232 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:10:24 | VAS-1792325422-89B53A266250 | TELCO | TXN_COMPLETION | 2504.80ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:10:24 | VAS-1792325422-89B53A266250 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:09:40 | VAS-1792325377-6AB968642F7F | AGGREGATOR | TXN_COMPLETION | 2530.39ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 13:09:40 | VAS-1792325377-6AB968642F7F | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 13:09:31 | VAS-1792325370-327DA234E331 | AGGREGATOR | TXN_COMPLETION | 823.02ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 13:09:16 | VAS-1792325355-E51CF63A1C95 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 13:09:09 | VAS-1792325347-F2A197933E68 | TELCO | TXN_COMPLETION | 1503.81ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 13:08:53 | VAS-1792325333-F989A0D97162 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:08:47 | VAS-1792325325-8781B185F271 | AGGREGATOR | TXN_COMPLETION | 1177.55ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:08:47 | VAS-1792325325-8781B185F271 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:08:25 | VAS-1792325303-FD92853ACBE6 | TELCO | TXN_COMPLETION | 1879.49ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 13:08:25 | VAS-1792325303-FD92853ACBE6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 13:08:18 | VAS-1792325296-664E84165C0F | TELCO | TXN_COMPLETION | 1445.91ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 13:08:18 | VAS-1792325296-664E84165C0F | AGGREGATOR | TXN_COMPLETION | 1117.85ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 13:08:18 | VAS-1792325296-664E84165C0F | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 13:07:54 | VAS-1792325273-B0C6F49CEC85 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 13:07:39 | VAS-1792325258-B630B0ADE2C5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Airtel |