SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:04:27 | VAS-1792325063-7143B41B84CB | TELCO | TXN_COMPLETION | 2421.83ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 13:04:27 | VAS-1792325063-7143B41B84CB | AGGREGATOR | TXN_COMPLETION | 1079.26ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 13:04:27 | VAS-1792325063-7143B41B84CB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 13:04:12 | VAS-1792325050-A22A545783A2 | TELCO | TXN_COMPLETION | 1312.54ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 13:04:12 | VAS-1792325050-A22A545783A2 | AGGREGATOR | TXN_COMPLETION | 536.77ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 13:03:56 | VAS-1792325033-676B5A8ACB24 | TELCO | TXN_COMPLETION | 2359.35ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 13:03:56 | VAS-1792325033-676B5A8ACB24 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 13:03:33 | VAS-1792325011-DE6E8B653765 | TELCO | TXN_COMPLETION | 1207.65ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 13:03:33 | VAS-1792325011-DE6E8B653765 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 13:03:11 | VAS-1792324990-36AEA0465434 | TELCO | TXN_COMPLETION | 691.04ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 13:03:11 | VAS-1792324990-36AEA0465434 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 13:03:05 | VAS-1792324982-45933CB70C2A | TELCO | TXN_COMPLETION | 2667.99ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 13:03:05 | VAS-1792324982-45933CB70C2A | AGGREGATOR | TXN_COMPLETION | 568.46ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 13:02:57 | VAS-1792324974-32E2EBD65E0C | AGGREGATOR | TXN_COMPLETION | 2255.12ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 13:02:57 | VAS-1792324974-32E2EBD65E0C | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 13:02:47 | VAS-1792324967-DEC78C4A40A0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 13:02:33 | VAS-1792324952-0AB44AD8E19A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 13:02:26 | VAS-1792324944-590FF87E2454 | TELCO | TXN_COMPLETION | 1450.90ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 13:02:26 | VAS-1792324944-590FF87E2454 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 13:02:03 | VAS-1792324919-133112595683 | TELCO | TXN_COMPLETION | 2328.18ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |