SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:44:19 | VAS-1792244657-DED00830142B | TELCO | TXN_COMPLETION | 2421.58ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 14:44:19 | VAS-1792244657-DED00830142B | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 14:43:58 | VAS-1792244637-382ADFDD9C30 | AGGREGATOR | TXN_COMPLETION | 911.74ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:43:58 | VAS-1792244637-382ADFDD9C30 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:43:39 | VAS-1792244617-954974473E6D | AGGREGATOR | TXN_COMPLETION | 1242.46ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 14:43:33 | VAS-1792244612-874B03B3DA0F | TELCO | TXN_COMPLETION | 945.28ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:43:33 | VAS-1792244612-874B03B3DA0F | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:43:25 | VAS-1792244602-8924890A1246 | AGGREGATOR | TXN_COMPLETION | 2165.16ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:43:25 | VAS-1792244602-8924890A1246 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:43:18 | VAS-1790726408-D6DA4BE83B35 | AGGREGATOR | TXN_COMPLETION | 426.96ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:43:18 | VAS-1790726408-D6DA4BE83B35 | MERCHANT | TXN_COMPLETION | 1518195.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:43:14 | VAS-1792244593-D210ECDB9D4D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:43:10 | VAS-1792244588-C493C29A9AC8 | AGGREGATOR | TXN_COMPLETION | 2496.95ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:43:00 | VAS-1792244578-6518CD278DCA | TELCO | TXN_COMPLETION | 1665.95ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 14:43:00 | VAS-1792244578-6518CD278DCA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 14:42:54 | VAS-1792244573-A824610B04F9 | AGGREGATOR | TXN_COMPLETION | 400.95ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:42:29 | VAS-1792244548-FDA4BE588553 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:42:26 | VAS-1792244544-B902CFA7A885 | AGGREGATOR | TXN_COMPLETION | 2441.82ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 14:42:26 | VAS-1792244544-B902CFA7A885 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 14:42:16 | VAS-1792244534-3295B5DEED4C | AGGREGATOR | TXN_COMPLETION | 2410.12ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |