SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:26:59 | VAS-1792240018-884E4A3EE634 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 13:26:49 | VAS-1792240008-D07A2F3FFD3B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 13:26:29 | VAS-1792239989-8940B95A2936 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:26:21 | VAS-1792239979-72E8F11AF1B9 | AGGREGATOR | TXN_COMPLETION | 1944.49ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 13:26:21 | VAS-1792239979-72E8F11AF1B9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 13:26:14 | VAS-1792239974-49C8EE3160CD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 13:26:01 | VAS-1792239959-FE9057B14D94 | TELCO | TXN_COMPLETION | 1217.63ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 13:26:01 | VAS-1792239959-FE9057B14D94 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 13:25:55 | VAS-1792239954-004D6E83DAD8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 13:25:40 | VAS-1792239940-4CDC9F2AD4EA | AGGREGATOR | TXN_COMPLETION | 424.17ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 13:25:31 | VAS-1792239930-20E30C34A6C7 | AGGREGATOR | TXN_COMPLETION | 1138.01ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 13:25:26 | VAS-1792239925-6D2B7FE260BA | AGGREGATOR | TXN_COMPLETION | 747.72ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 13:25:23 | VAS-1792239920-F3D43609BDF2 | AGGREGATOR | TXN_COMPLETION | 2397.32ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:25:23 | VAS-1792239920-F3D43609BDF2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:25:12 | VAS-1792239910-C36E1DAB42AF | AGGREGATOR | TXN_COMPLETION | 1789.40ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 13:25:12 | VAS-1792239910-C36E1DAB42AF | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 13:25:09 | VAS-1792239905-70FFD9A411AE | TELCO | TXN_COMPLETION | 1631.90ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 13:25:09 | VAS-1792239905-70FFD9A411AE | AGGREGATOR | TXN_COMPLETION | 2195.25ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 13:25:09 | VAS-1792239905-70FFD9A411AE | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 13:25:01 | VAS-1792239900-18B0969E621D | AGGREGATOR | TXN_COMPLETION | 407.73ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |